Salesforce sandbox PII question: How private is Salesforce sandbox data? A team member used a list of actual leads to test a feature in a trailhead sandbox. Is it visible to any engineers at Salesforce? Or are trailhead sandboxes private?

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We take customer trust seriously. While we CAN access your environments, we would only do so with explicit permission (like to help with troubleshooting) - permission that is only granted through a whole business/approval process.

Even then, we have a lot of rules of who can and can’t access (it’s not many people) and those who can usually require a contract in place with our professional services team.

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Thank you! That’s very insightful.

Access is incredibly strict and customer data is off limits unless you grant them access. The biggest risk is usually your own employees and contractors.

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