Salespeople often face the pressure to look perfect—perfect pitch, perfect numbers, perfect follow-ups.
Sometimes, admitting you don’t have all the answers builds more trust than any polished script. Sharing vulnerabilities can make connections more human and authentic.

When was the last time being open about a challenge helped your sales conversation?

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I had a manager call a huddle to tell the team he totally messed up on something, and I really appreciated it. It made me feel safe to share if I make mistakes and to ask for help. While I still try to avoid making mistakes, I'm not terrified of them like I used to be.

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Seeing a manager own up to a mistake creates a team culture where everyone feels safe to be open. I’ve experienced similar moments, and they always encourage sharing, learning, and problem-solving together rather than hiding errors.

We aren’t scripted, but feels more and more like we are. They want shorter calls, but I find with shorter calls, I also get fewer sales.

One of the things I loved when I started was being able to talk with potential policy holders, developing trust and validating that they are people, not just numbers. The short, this is business calls, do not encourage this interaction. If I am asking someone to pay for premium insurance, I need to sell them on the service they will receive.

I always find that being raw and authentic is the move. People trust you when they see you are just as human as they are. I don't like using a script.

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