Serious question: Sheraton cancelled my reservation and I was stranded for a night last night. Called CS and my useless ambassador and they cant help and “sorry”. How do I escalate this?

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Posting as :
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Tweet to SPG. Will get an instant response.

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Why’d the cancel ?

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IBM oversold.

D1 does it need to come from an established profile? I don’t have Twitter. I’ll be creating a new acc.

Also, what’s the typical compensation for this?

If you have an ambassador ask to talk to there boss or speak with Spg platinum customer service aSk to be escalated to a manager since you called previously and was not helped

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