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Further context due to character limit: we have one Benefits person in HR which is small considering our employee numbers. I emailed our Benefits person at least three/four times and called her once, I've also sent two emails to the general HR email(including one today). I was told by our HR generalist that the woman who is in charge of benefits has a HUGE email inbox and if she gets a nudge from him she'll get back to me but she hasn't yet.
Can you escalate to your supervisor?