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Verizon fios plays the same exact games.
Your year probably lapsed. Try calling before the end of the 12 month plan.
Yea, you need to call before your discount ends (1-2 weeks before...it is always in your contract/bill) and have comparison numbers ready of other providers, their deals etc...Tell them you like their service, but financially can't stay with them with the new rate, and see if they can either match the other company or "meet in the middle" If your pay your bill on time, they usually can do so. (Comcast has been the only company that hasn't "played the game" with me and I legitimately walked away...walked away from the again several years later when their customer service was atrocious)
They're so afraid of people cutting the cord that they'll play the game and match offers to not lose you as a customer
Verizon fios is the exact same piece of shits. I need Internet so I purchased the 100/100 package. I originally got the triple play but the tv packages they gave me were shit and in order to get better channels you had to pay up the ass. So I canceled the tv and just have Internet. For my tv pleasure I got a friend to give me a fire stick which is cool and works well for tv.