TLDR: How do you tactfully tell a client that they need to use headphones when on webex calls?

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Just say something like “Hey, we often get a lot of feedback on your video calls that can make it difficult to hear you properly, do you have a pair of headphones you could use?”

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Don’t wear your headphones and have someone else from your team (also on the call) ask you to wear your headphones in front of the client. If they’re smart enough, they’ll pick the cue.

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While I love the passive aggressive approach, just ask them.

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Man up and ask them

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Send them care package that includes new headphones.

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It’s been an issue over and over and we constantly have to mute and unmute them during calls because of the background noise and feedback and we waste so much time asking them to repeat themselves -‘d frankly my ears hurt. Would you be offended if someone asked you to use headphones?

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Just ask them. What is the big deal here?

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We had this issue with a number of clients on my project team - they call in using their phone so we can’t identify them, or they use tablets instead of their government-provided laptops, and a bunch of other issues. We talked to our client’s leadership team and explained that the reason our clients were complaining about Webex so much was that they weren’t following best practices...so we wrote up the best practices and provided them to the entire team, clients and contractors alike. Now when they complain, we just refer them back to the documentation and let them complain. We gave them the info, they have the equipment, and it’s their own fault if the meeting doesn’t go well.

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Call em up and let them know

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