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Wish I had helpful input, but I'm following for ideas, too. I've watched some videos on YT for automating tasks with AI, but I'll admit, as someone in their 50s, this AI stuff is still a bit over my head.
Nothing too fancy yet, just some basic chat bots on our website to lighten customer service's load. We've managed to use bots to answer a lot of FAQs (mostly providing tracking information to customers asking for shipping updates), but I know we're just scratching the surface of what's possible. It's still exciting to see. CS has been really happy with the results so far which is keeping me spending an hour or so each day working to refine the bot and expand its capabilities.
Coach
Partyrock!
Subject Expert
Is this AWS’s party rock? I’ll check it out this weekend.