We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and handle inquiries with professionalism will be key to your success in this position.

Do you get elite night credits for award/point stays?

Is there such place as non toxic ID firm? Or does any of ID attys like what they do? I moved from general practice to an ID firm six months ago. Biggest mistake of my life. I am trying hard not to just quit and walk away as I’m battling head cold but still have to bill bill bill and get criticized for not billing right and etc and cases being piled up - while everyone is looking forward to the long weekend. I seriously question my judgement. Need word of wisdom just to get through this hellhole

Any Type B people in account? The teams I’ve worked with have primarily been Type A people. As a Type B person, it’s stressful for me and makes me feel bad for being Type B.

Are any top consulting firms hiring for experienced analysts currently? I know ACN and some others are cyclical for resources 2-3 years out of college, but I’m looking to make a move sooner than fall

What’s a less annoying way to say things like “new normal,” “unprecedented times,” “new ways of working,” etc.? Writing a mass email on virtual tools and would like for folks to not roll their eyes at it lol

Partner from my previous company is texting me about how ‘the team is cleaning up the mess I left behind’. Agree on the mess part, but should I say anything back to the big dawg here? Thinking: New Fone, Who Dis?

Recommendations for towns, restaurants , hotels, things to do for Provence, Lyon, Dijon? Thinking of early march trip.

Just spent 15 minutes buying a flight on the jet blue app... is there software really that slow?

1099 or w-2 ? I have been given the option though the company prefers w-2. It’s a day rate booking couple of months or more (no end date). I already have 1099 from similar company this year and am leaning towards 1099, but I don’t want to be difficult. I do take home office deduction and they are not supplying any equipment. Suggestions?

I think I’m finally burnt out on agency life. What’s a logical next step? Freelance? In-house? A new career all together?

Hiii genz here lol, when is it too early to talk about a raise? I’m planning on bringing up the idea to my boss when I hit a year working with them is that a reasonable time? Also im thinking of asking for 15% increase bc I know he’s gonna negotiate to like 8% (which is fine bc I tbh want 5%) :) anyways any help/insight is amazing !! And if you need me to provide more details I can! (I do fulfillment/project management in im making 40k)

I’m at Withum, a public accounting firm, and the company is currently hiring a range of positions from entry-level staff accountants (audit and tax) with a start date of November 2023 to senior managers.
Withum is ranked 22 in the nation by INSIDE Public Accounting and also received many other accolades (Forbes, Fortune, Vault, etc.). I want to help people out, so if you are interested, please shoot me a message!

Is Deloitte Consulting better than ZS at Manager level?

I’m concerned that my latest job have been less than a year each on my resume but I’m at my wits end and need to start looking. Do you think I will be overlooked because of the length of time at each company?

I have job offers from Poland and Latvia, considering everything (political situation right now, growth, future opportunities, living standard) is it advisable to move there from India.
Thanks in advance 🙂

I have been laid off going on 3 months now and I’ve never felt so discouraged in my life. This job hunt for me has been frustrating and draining. It really has taken a toll on my mental health and maybe even confidence. I feel like I’m losing momentum. Any advice on staying positive throughout this journey? It’s so hard to stay upbeat and motivated at times.

How is it to work in Standard Chartered Bank Bangalore as a C++ Senior developer with 11 years exp.
Can pls suggest work environment and culture in SCB ?
And what can the salary to ask in SCB .
Currently hold 2 offers the highest one is 25L fixed

Thanks in Advance

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Managers, how do you help your customer support team avoid burnout?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Are you worried about how quickly AI support is growing?

How have the skills needed for working in customer support changed over the past decade?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When you’re applying for customer service jobs, do you customize the resume objective for each?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Ways to destress during work as a customer support agent?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What are your tips for publicly responding to negative reviews?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Is outbound customer support typically less stressful than inbound?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.