How have the skills needed for working in customer support changed over the past decade?

Does PwC IFS has SM1 and SM2 levels or it is just SM. Recruiter told me he never heard levels/tiers with in a position (Senior Manager)

Any single women like houses?

I am currently working as a delivery manager for a data science project where I manage both ML and DE teams. I am not sure what career path should I follow.

Should I move into either a core technical data science/data engineering role or move into a techno-managerial role like a program or project manager? What role would be best in terms of money, growth, and job security?

Please suggest me best SIP to invest

Any companies hiring for healthcare revenue cycle consultants?

Looking to pivot out of a top pharma marketing/ad agency and into consulting. Ultimately want to leverage both experiences to move client side or to a healthcare start up.

What are the best firms for this type of transition and why?

Are signing bonuses at PwC fixed based on the cohort you come in at or is there room of negotiation?

Recently received an offer and was surprised there was any type of signing bonus at all, but now wondering if I’m leaving money on the table by not countering...

Serious question, why does going to the gym and doing an intense workout raise my lidio/drive and make me want to run home and and just go to town. 😩🥹

Anyone use a Citi AA Plat Select and a Marriott Rewards card? Any unique benefits from this combo?

I’ve been on the bench with less than 10% utilization for 3wks now. I’m a first year and the past month has been slower with not many new projects coming in. I do see a few new projects come in every week but I’m not getting staffed on them. Should I be worried? Should I ask my PM if I should be worried? We’re in a pretty small group less than 20 people

Will Deloitte india revise offer based on the current offer?

I got offer from Deloitte for around 14.5 (fixed + variable) for 4 years of experience in SAP.

But now i have better offer for around 17 LPA.

Is it a good decision to ask Deloitte india for a revision?

What are the chances that they'll revise the offer?

Did your firm’s leadership send a message re the horrific shooting? Before I lateraled we always got emails from leadership, which IMO were very humanizing and appreciated. New firm leadership seems to just avoid — probably to not appear politically involved. Your thoughts on these types of current events and firm acknowledgment?

What is the most creative, thriving, best agency putting out big global campaigns out there right now?

Do you use any method when finding new ideas?

or nothing just think and write something down until you got the idea.

Creative Director: “Craft and storytelling will always be fundamental in this industry.”

Same Creative Director: “So they flip the Yoplait Yogurt cup on Tiktok as a...challenge? Sure, why not if the kids are doing it. But what’s the hashtag?”

I am looking for Service Virtualization roles
Tool: Devtest/CA Lisa
Exp: 7.5y

Hi Guys,
I have multiple offers including offers from TCS.
But the TCS offer is less. So I'm not planning to join. Will the company block me if I do not join.

I think something is wrong with the way I wrote my resume. Get dinged without an interview for a few roles (S&O, biz ops, nothing crazy) but when I send my resume directly to hiring managers I now have two final rounds scheduled? HYP undergrad, H/S MBA, McK Sr EM, previous tech experience 😑

In Capgemini, having position for Team Lead, Team Manager, Operation Manager, Engagement Manager, Senior Engagement Manager.
If anyone wants to refer please drop your email id in comment.

Is outbound customer support typically less stressful than inbound?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Are you worried about how quickly AI support is growing?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Hiring managers, what do you look for as you’re going through resumes?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

As a customer screamed “I’m going to get you fired!” I thought “thank you, that would be wonderful.” That’s when I realized it was time for a change. What was your last straw?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

Managers, how do you help your customer support team avoid burnout?

Hi fishes, do you get paid by the hour or receive a salary?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Will the customer support future be led by chatbots or will we still be necessary? lol