How have the skills needed for working in customer support changed over the past decade?

How should be the average utilisation range for a Senior? (Tech consulting) Is more than 70 percent good or should it be near 80%?

I’ve interviewed at Tuck, Ross, and Fuqua — is it common to get rejected at all the schools you interview with? And if so, does that mean your application was strong but your interview gave them pause? To be clear I haven’t heard any decisions yet, just anxiety

Any any one here created irrevocable trust? If so what are the annual expenses of maintaining the trust? How hard is IRS paper work

Anyone have experience/background on Deloitte’s Controllership Advisory Practice?

Bonus for EY S&O?

Anyone willing to refer to Abbvie?
Please dm me.

I'm looking to get into production accounting, specifically interested in becoming a production accountant for a media production company. Any tips or advice? Any companies I should look into/reach out to in Toronto?

Can someone suggest me which one is better.
Senior Associate in Cognizant or Senior software Engineer in TSYS.

Both are providing almost same CTC.

What is the value in professional certifications? ACCA, CFA, CIPD, etc.

Does Nagarro give option to WFO?
At Bangalore location where is their office

I’m looking to get into the banking world. I have 3 yoe in FinTech as an analyst and a manager. I’m interested in becoming an analyst at JP Morgan or Raymond James. Can anyone share what the WLB would be as an analyst? Or any suggestions on other companies I’m not thinking of? Located in Tampa, FL.

Newly joined birlasoft, how can I know the policies and workarround of the my world portal. Any idea who can help me on this..??

Filing for marriage gc, does the sponsoring spouse require a copy of birth certificate or is passport fine?

Not hungry during the day. Don’t eat breakfast, graze lunch, full dinner.

Insatiable at 9pm.

What gives?

Hourly rate for freelance Sr Designer in NYC, any ranges?

Anyone know which firms pay clerkship bonuses for Florida Supreme Court clerkships? If so, how much?

I got offers from top consulting firms in Berlin and Amsterdam. Any ideas what factors to consider in my decision?

What is everyone’s perception of these consulting firms in order of best to worst (taking into account work/life balance, pay, difficulty to get in, etc):

Accenture, Booz Allen, KPMG, Deloitte, EY, PwC, CGI

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Hi fishes, do you get paid by the hour or receive a salary?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Any suggestions for how to find a fully remote customer support job?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Will the customer support future be led by chatbots or will we still be necessary? lol

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Creative ways to respond to customer concerns without sounding scripted?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Is outbound customer support typically less stressful than inbound?

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

Tell me a feel-good story from work that will restore my faith in humanity.

Do you find that most customers you deal with are polite? I've noticed a lot of them don't even say "thank you" after I have fixed their problem... it's disheartening

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!