When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Tired of your job and want to come to KPMG Cyber Services? Drop me a burner here.

Hi ZSers,
Anyone looking for a male flatmate or looking for a flat? I have to move in before 18th of July. Any leads would be appreciated.
Thanks in advance!

Hi all,

Are ppl eligible for VP to be announced in November end if they joined accenture in May 2022? Please help me understand

Anyone ever get friendzoned by a guy and then have things work out for them eventually?

Feeling a little lost in my new role as program manager. Any advice or recs?

Anyone know when rewards/workday are likely to get updated with PA results?

EY intends for the IPO audit split to happen during Q4 of 2023. Is that bad timing due to the talks of a potential recession?

Hi my friend is moving from Microsoft India (10 yr exp) to Canada - he is a software engineer makes 40 l.p.a in India but got offer of 140K cad for intra company transfer. Isn’t that low or is it normal?

Which firms and companies are the best when it comes to market and inflation adjustment as well as fair raises for homegrown talent?

Amazon recruiter reached out and wants to know my general compensation expectations before first interview. Very little info available on role but seeing $150k-$250k total compensation reported. Is this too wide of a range to give them?

What is the salary range for application development senior analyst in Accenture.

Hi , How much appraisal hike Accenture provide in dec cycle and June cycle also provide something
?

How can I resize the horizontal scroll bar to only fit to my data? It goes all the way to column XFD and my data only goes to GK. Someone once had formatting that far out and now it won’t resize

What would you consider "Advanced" or "Expert" level Excel usage?

Any recommended books to read prior to beginning a summer associate position? Transactional/ Corporate & Finance

Starting a new job at Applied Materials on Monday as a Manufacturing Engineer III. I’ve been out of college for 5 years and all of my work experience till now has been in R&D for start ups and small businesses . So not only is this a new experience for me going into such a large company but also a industry (semiconductors). Does anybody has tips or advices on what I should expect as a new hire and how I can set myself up for success? Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

How have the skills needed for working in customer support changed over the past decade?

Tell me a feel-good story from work that will restore my faith in humanity.

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What tips would you give to someone going into customer service?

Ways to destress during work as a customer support agent?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

That moment the customer asks how your day is going and you have to decide between lying or getting fired 😂

What are your tips for publicly responding to negative reviews?

Managers, how do you help your customer support team avoid burnout?

Creative ways to respond to customer concerns without sounding scripted?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Are you worried about how quickly AI support is growing?

Hi fishes, do you get paid by the hour or receive a salary?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?