It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

like
Posting as :
works at
You are currently posting as works at

I agree, but management will never agree since the customers are the ones who generate the profits.

I think the same, we have made progress in many things and I don't understand how we can continue to put up with bad treatment from customers just because they are the customers, I try to be patient but I can't always succeed.

It is something that I have been saying for a long time, we should form an entity that is in charge of regulating the treatment of people in our workplace.

I am almost sure that there are people who only call customer service to vent their annoyance with us, it is something that sounds like a conspiracy but I am almost sure that it is so, so if we need something that protects us from this type of people and management who demand that we have to put up with this kind of thing.

In my company, for some reason, the head of our department also occupies a place on the board of directors, and that has brought us great support and understanding, that is, we have permission to block a call if the client is rude.

In my company, the strategy of being part of department X for a day is used, where X is being part of another department for a day and learning about it, when they go through customer service and they are sitting next to us watching what happens many people are scared and understand what is happening, the way in which the bosses spoke to us and demanded respect for the clients has changed a lot, now they do not tolerate clients being rude to us.

It is necessary that we have something like a union or a place where we subscribe as customer service agents from where we can assert our rights as people and workers.

I think the word would be the union of customer service agents, because that way we don't have to put up with mistreatment from clients or bosses, people believe that we are there to be hated and that has to stop.

I think we have reached that point and I love it. So many people are done killing themselves for pennies and are walking off the job or unionizing. I would imagine the industry will see huge changes in the next couple of years as we collectively reach our breaking point.

Related Posts

what is the average salary for grade 9 post in NTT? Mine is CTC 18.5 LPA(16 fixed)
YOE - 3.5

like

How is the infostretch UK? Is it good for career growth? I am an Architect and would like to continue my career in being an Architect. I have heard that people working on Goldman Sachs projects have higher visibility than others. Please advise whether I should join as I will be assigned to non-GS project.

like
like

I’m in FDD… I know I signed up for this but there’s something about the anxiety that comes on a Friday knowing that we still didn’t get access to VDR .. and how that anxiety grows as you enter the long weekend knowing that access can happen at any minute (or not) and you have to tippy-toe on the idea of potentially cancelling on your memorial weekend plans. I know the unpredictability of our job but phew 😮‍💨

like

Have you ever dealt with unsafe work conditions? How did you deal with it when it's not being addressed?

like
like

Love making elaborate brunch on Sundays - wish I had someone to share them with 😒

like

Best consulting firms to work for that will allow 100% remote work indefinitely regardless of what clients do?

like

We are reviewing benefits for our company. I am keen on knowing what's your company doing with the below.
pension contributions, how much is employee and employer contribution?
Secondment pension contribution?
How much PTO?

any help would be appreciated.

like

Hi i got a mail from IFS team about my adverse response in the FY22 ACC regarding EBP's. I am not able to understand this. Please help me understanding this mail.

like

I have 5 and half years of experience. I am senior frontend developer on career level 10. My primary skill is ReactJs. My current ctc is 14lpa and with 21% variable pay. Am I underpayed..??

like

Currently have Series 24, 7, 63,65

Currently work in a very unique Wealth Management ops role.

Getting paid 85k base with 40k in bonus plus about 35k~ in OT.

Money isn’t everything but in my late 20s it feels like the only thing important right now.

WLB is next to zero as 60hr weeks are the minimum as of late. Management feels like they are trying to push a few of us out. Was told not to expect much come year end for comp. Any suggestions on finding a new role/pay expectations?

like

What's the typical compensation range for a senior editor position? I suspect I'm being underpaid

like

Hi folks,

Please let me know if your organization have senior position opening for SAP CFIN professional with 8.5 YOE .

like

Hi everyone, I had a major surgery and am looking to find a remote position involving anything that isn’t 100% commission based or cold calling/agent positions. Looking to make $25-35 an hour, and have had long term positions such as Clinical Secretary & Receptionist/Administrator, Accounts Payable Clerk, Team Lead, and Sales Associate. I’m willing to try new things and am a very quick learner, and can handle multitasking and high pace. Does anyone know of any good work from home positions?

like
like

Hi, I am looking for a Architect who has hands on java application developing experience with azure platform. The candidate should have 7-8 years of experience. This position is in Chicago. This is a immediate need - can be hired in December if all goes well. No visa support. C2C please excuse.

If interested, please reply individually to this post.

Thanks,

like

This is how I feel!!!

Post Photo

Hi fishes,
Am looking for a job as KYC Analyst with 7+ years of banking experience and located at Vadodara or Remote.

like

Additional Posts in Customer Support

Anyone else feel like customers have been super irate lately?

like

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

like

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

Did you have a great customer today? Tell us about them! Positive stories are always nice.

like

What are your tips for publicly responding to negative reviews?

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

like

Do you feel working in customer support has made you a better customer?

like

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

like

Hiring managers, what do you look for as you’re going through resumes?

like

What tips would you give to someone going into customer service?

like

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

like

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

like

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

like

When you’re applying for customer service jobs, do you customize the resume objective for each?

like

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

like

Ways to destress during work as a customer support agent?

like

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

like

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

like

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal