For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Anyone know if Deloitte’s Omnia AI is hiring? Wrapped up the partner interview (last round) a few weeks ago and still haven’t heard back.

There's a lot a chatter (not Chatter) in this bowl over the last year about consultants joining Salesforce. What about the other way around - consultants leaving Salesforce or plotting their exit? We know you're out there....

Considering a boomerang back to M&A consulting but don't want the 80% travel. What are you all's firm's expectations for travel post-COVID?

How is the work life balance at Globant?

One of my coworkers thinks she deserves more PTO than it is allowed in our agency because she's "struggling". We all struggle with our own battles but she's being very rude about it. How can we handle this?

Any Deloitte people trade on robin hood?

Anyone use the Apple Card to buy iPhone on monthly installments and submit Apple statements for the cell reimbursement? Or do we have to buy phone through cell carrier?

Anyone know the avg salary for operations mangers in healthcare admin near the DC area?

anybody aware of tcs negotiating after resigning? if yes, how much one can bargain in terms of % for a 10 yrd exp guy.

How Much Increment can one expect when getting promoted from ITA to Assistant Consultant in TCS ?
Also how many years do we need to stay in ITA role to be eligible for Assistant Consultant Position ?

In TCS,After completing onboarding process and getting ur employee Id ,what's the process to get tagged into any project.Can you please share your experience?Can we reject any project if we don't find it not aligned to our expected work ?

What’s the best savings account to keep money in? Interest rate? Minimum balance requirement? Annual fees?

Does anyone work in the healthcare industry here? I would love a referral for a Senior Data Scientist role or a Machine Learning Engineer role.

How long did it take after getting your license to actually start making money?

Question for yall. How likely is an offer once a company decides to do a reference check? I know I am in the final 2, from context clues in interviews. I just dont want to get my hopes up.

Hello, we've recently started a community focused on FAANG Interview preps. Wondering what kind of content people might be interested to see in such communities.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

That moment the customer asks how your day is going and you have to decide between lying or getting fired 😂

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

What tips would you give to someone going into customer service?

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Tell me a feel-good story from work that will restore my faith in humanity.

Managers, how do you help your customer support team avoid burnout?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Do you feel working in customer support has made you a better customer?

Hi fishes, do you get paid by the hour or receive a salary?

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

Any suggestions for how to find a fully remote customer support job?

Hiring managers, what do you look for as you’re going through resumes?

How to stop customer service from ruining your day?

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

What are your tips for publicly responding to negative reviews?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.