Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Can anyone refer me to Salesforce? I have applied on the portal but it would be helpful I can push my resume through referrals. Would share the workday job ID when you DM.

Hi Folks,

Pls help me to decide the best one out of these 2:
1. CGI and
2. Tech Mahindra

TechM offers 3L more than CGI
Tech stack: Salesforce (Developer)

Hi Hyderabad fishes,
I'm a Java developer with 6.5 years of experience. I am interested in both backend and full stack positions.
Experienced with Java, javascript, MySQL, Spring boot, jQuery, REST services.
Currently looking for change and need help with references. My current CTC is 19L and 2 months notice period.

Thanks for the opportunities.

My team is looking for 1-2 senior UX Architects in Chicago. Growing global ad agency. Major clients and work that actually gets built. Axure highly desirable, but not required. Details in comments

What kinds of opportunities are there for senior managers trying to get out of public accounting? Going from mid sized firm to industry. Been through one too many busy seasons. I’m done!

Hi, I wanted all your opinion I have got
offer from ADP & Thoughtworks almost
both are paying equal. Which company is
better from learning perspective, Job
security wise & benefits ? My skill set is
Automation Testing - Selenium Java.
Please let me know your inputs. Thanks in
Advance

Hot take. Is FAANG even a thing? Or was Cramer just worried about the acronym if he took out Netflix?

Curious, does anyone have perspective to share about CloudGaia? Good, bad, something else, etc?

I had a discussion with my employer about a better opportunity I received. She counter offered it. Any advise, if I want to stick to my current employer? I really like to work with my current employer because of challenging work. I get the same in new company as well. Any thoughts or suggestions would be helpful?

Anybody not excited about the wedding? I want to get married to my fiancé but I can’t get excited to pay so much for one day…. I feel bad that I’m not more excited but it’s just so stressful

Friends I joined here this month salary is credited today, but pf is not credited, Infact my details are not present in epfo portal.

This is my first salary in this company.

Please suggest any thing to worry here?

I joined bosch in sep 2022, will i get the full variable pay mentioned in the offer letter at feb or else divided into 12 and credits only for sep to dec?

Will markets jump upwards the day Putin dies?

How's TMA looking these days? Best accounts? Worst?

Anyone familiar with Comvest Partners’ direct lending team?

What to expect going in to IB interview with not markets knowledge ... 3 year analyst experience in diff field. Advice ?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

When you’re applying for customer service jobs, do you customize the resume objective for each?

How have the skills needed for working in customer support changed over the past decade?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Any suggestions for how to find a fully remote customer support job?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Hiring managers, what do you look for as you’re going through resumes?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

Tell me a feel-good story from work that will restore my faith in humanity.

Are you worried about how quickly AI support is growing?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Managers, how do you help your customer support team avoid burnout?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.