We have a backlog of about 300 emails daily that my sole companion in the CS dept and I are trying to chip away at. How many customer service reps are in the dept where you work? We finally got them to make a new hire starting soon, but now we have the daunting task of onboarding them. Any insight would be helpful.

Are there any outdoor basketball courts with rims up in the streeterville/river north/gold coast area?

Does anyone else worry about their big 4 career for not being the most apt at small talk. I'm worried I'm not the most memorable member of my team for my clients and what it would mean going forward.

Do infosys still ask for 60% throughout academy for experience people as well?

The UK bowl is starting to grow!!! Please reshare where you can to help raise the bowl profile.

Hi fishes. If anyone buying laptop/phones from Amazon pls dm me. I will share my affiliate link. Will be a little help for me. Thanks

I will be relocating out of state from NY to FL in December. My current role does not allow flexibility to work remote and our offices in FL have no tech roles for transfer. I have 5+ YOE as a product owner in M&E and looking to break into the Digital space as a PM. I’ve been applying and interviewing with no luck and multiple rejection as it seems hiring has slowed down. Anyone know of companies hiring? I would love to connect.

Almost Monday, back to the grind 😪😪

If you've worked at multiple FAANG companies, what's your secret?

Anyone here eligible for the COBRA premium assistance subsidy under the American Rescue Plan Act 2021? If so, have you received a refund or rebate yet?

Omnicom asked me to fill out the eligibility form but are still charging me for COBRA 3 months later.

Is Washington super low paying or something? They are offering me $60/hr and I’m usually $125/hr.

Hello, I am a junior business administrator working in advisory operations. I have been with the company for 6 months, and was employed along with 2 other colleagues. I have picked the job up really fast and am even doing some “extra curricula’s” I really love my job. However I have recently found out I am being paid the same as an apprentice on my team, I usually do at 3 x the work he does whilst also doing my Cert CII. It has really disheartened me and I feel I should be earning more money

Does NTT middle East hire temporary employees and if so is it trust worthy to Pursue that?

My professional life at the moment is far from ideal. I’ve been on quarantine (long story, but a good one) for the last seven years. Royalties from my books don’t pay the bills. My entrepreneurial pursuits remain hampered. For the interim, I’ve been looking for a remote opportunity where I can leverage my skills in marketing, sales, social media, and elsewhere for a decent sum. I have a social media presence which, in recent years, reached millions. There has to be something exciting I can do.

Do returning MBA offers differ by school? Please share any data points you have (school names) that indicate there is a difference.

Anyone start later in life? About to turn 32 and my retirement savings are sad.

Anyone knows what’s the best way to look up VC investment roadmap for maybe health tech or software focused VC firms?

Any suggestions for how to find a fully remote customer support job?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Will the customer support future be led by chatbots or will we still be necessary? lol

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

What are your tips for publicly responding to negative reviews?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Managers, how do you help your customer support team avoid burnout?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is outbound customer support typically less stressful than inbound?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Hiring managers, what do you look for as you’re going through resumes?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Tell me a feel-good story from work that will restore my faith in humanity.

When you’re applying for customer service jobs, do you customize the resume objective for each?