I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

like
Posting as :
works at
You are currently posting as works at

Yeah like bro you think I can afford the subscription myself? It's too expensive for me too lol

like

Yaaaaa, this! Our food delivery service is super expensive and even with the employee discounts, I can't get close to affording it.

It is very sad when it is time to assist these people but we have to stand firm and sometimes accept that they have no one else to take their anger out on.

yeah, always a bit weird when people call asking me about the prices and sudden changes. you think I have any kind of say over that?

not sure why people expect customer service to somehow have a direct line to the people in charge of those kinds of decisions

I think sometimes people get the wrong idea of what's within our power as the customer service department but I've been doing this job for so long that at this point I just deal with this as if it was nothing out of the ordinary

I get the impression a lot of the time that people just like venting. Sometimes they don't even call asking for anything it's literally just complaning and looking for sympathy. I just do my little spiel about how I'm sorry they're dissapointed with our product

why even feel bad? it's not like you're the one setting the prices. They should be the ones feeling bad for calling and pestering about stuff neither of us have no control over

People seem to think I can just hand out the product as I'd like. I wish I could, but I have rules to follow. I feel bad for them, too. Well, at least until they get mad at me.

Related Posts

i have one question guys, before visa stamping can we change petition's client? means if infosys has applied for my petition for client A will that petition will be valid for client B ?? or whole petition needs to be applied??

like

Anyone here, joining Cisco on 2nd Aug,22. Have you received any mail for filling laptop delivery details till now? Please share your experience if you joined recently. Cisco Deloitte KPMG PwC

like

Hello all,

What is the average yearly hike and promotion hike in Gartner?

I have heard that yearly hikes are around 10 to 15 percent. Is this true?

likehelpful

I try not to get frustrated by clients but it just gets to me when their accounting people refer to numbers as positive and negative instead of debit and credit

likefunny

Moving from out of state - how do you read between the lines of Greatschool ratings? Is Fairfax really better than Loudon schools? Feeling overwhelmed with all the information on schools. Any tips on what to look for?

like

We are hiring for several marketing roles in NY and Cambridge. Want to work for a good company with even better hours and pay? DM me. Sample roles open (below)

like

Hi Guys, I am on a Systems Engineer position at TCS working in middleware technologies in integration area with 3 YOE, having GCP certification . Now I want to switch. Can someone suggest me for which job position I should apply in Capgemini?

like

Please bring back the Tea machine that was there in cafeteria.

like

I am an ex siemens. I have trying to get in touch with people to work again but nothing seems to happen.

Do they have any policy of not hiring people who left earlier?

like

What’s the record for fastest PA -> Industry boomerang? Share stories

like

Looks like TechMahindra is calling its employee back to office . My friend Received an email from their manager asking them to return to base location as they are planning to ask employees to return

like
like

If some of the key creative leaders in your agency are actively advocating against recommending our clients take action for George Floyd or Black Lives Matter, what would you recommend doing?

like

My boss is always making last minute changes to my schedule. Adding shifts or asking me to cover for other people. Any advice on how to handle this? I want to be a team player but the last minute changes stress me out.

like

Has it become common practice for leaders of a team to make less salary than their direct reports?

like

How's SVB doing? Is there a hiring freeze?

like

Am I more or less likely to be laid off if the economy tanks even more if I just started as an analyst two months ago

like

For those interested, you can now follow hashtag MoskowitzCooks on LinkedIn. I will be posting the more informative posts as the versions here are abridged for obvious reasons.

like

I have tons of mushrooms, what should I cook?

like

Additional Posts in Customer Support

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

Anyone else feel like customers have been super irate lately?

like

Will the customer support future be led by chatbots or will we still be necessary? lol

like

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

like

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

like

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

like

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

like

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

like

When you’re applying for customer service jobs, do you customize the resume objective for each?

like

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

like

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

like

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

like

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

Do you feel working in customer support has made you a better customer?

like

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

like

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

like

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

like

Your most positive customer interaction?

like

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal