"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Any insight on Doner, or the Johnson and Johnson account?

Got two offers
Happiest mind- Technical lead - 16L
Aon - Info-sec Lead- 14L
Which one should I go for ? I am a bit confused ?
All suggestions are welcome.

Currently an event coordinator for a company and looking to move into either another event coordinator role or into an SDR or BDR role. Does anyone know of any opportunities?

How can one apply for bank PO job in icici after graduation.?

31M here. Met a girl last week, 31F, and we hit it off instantly. We have so much in common and everything feels right, tomorrow will be our 3rd date. She slept over last night, no sex, but we made out all night. I haven’t felt like this for anyone in a while and it feels amazing, but I’m scared to commit. I have this fear of getting hurt or putting in effort only for it not to last.

Went to Hillsong NYC today. It was unbelievable. Feel renovated! God is good! Love that place!

Anyone interested in doing a collaboration on a YouTube video? Want to bring in other perspectives.

Hi All, what is the process for id card as a new joiner in CTS

Which websites do you use for booking tickets for India travel ?

A detailed experience in Contact center of 12 years

Other than losing out on the bonus, what else happens if you don’t meet your billable target for a year)? A number of associates at my firm miss their target and it doesn’t appear to be an issue.

What are some good professional goals to set in your first five years of practice? For context, commercial lit associate at boutique firm, so lots of opportunity for hands on experience. Just want some ideas of what I should be thinking about and aiming for. Thanks!

Anyone else here have terrible utilization because their deals die and a code never opens? /can’t find another code to book hours? I’m sitting on over 200 billable hours at this point

Which group in EY tax doesn’t have busy seasons?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Anyone else feel like customers have been super irate lately?

Creative ways to respond to customer concerns without sounding scripted?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Is outbound customer support typically less stressful than inbound?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Managers, how do you help your customer support team avoid burnout?

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

How has introducing a customer support chatbot changed the interactions you have with customers?

When you’re applying for customer service jobs, do you customize the resume objective for each?

What tips would you give to someone going into customer service?

Did you have a great customer today? Tell us about them! Positive stories are always nice.

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

That moment the customer asks how your day is going and you have to decide between lying or getting fired 😂

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”