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Not a solution for your agency itself but the best way to protect yourself is to be your own PM and ask everyone around you « what project do you want me to prioritize since I also have X, Y, Z on my plate? »
Unfortunately the only resolution is to hire more people, but in the meantime, look after yourself.
Agree about asking for prioritization and also asking, and having an opinion on what new asks add the most value to the work. If time was unlimited we could do it all, but given our constraints what should we be working on?