What would you do if you were severely underpaid, overworked (all of us I know, stay with me here) toxic team dynamic - but were the clients (from c-suite to daily teams) only go-to. Like they would rather seek you out directly than deal with the agency entity. I'm over being taken advantage of by middle men when the folks that pay the bills dont want their frameworks or processes, they want my brain. But, I also am wary of "burning bridges" etc etc. How do I pivot to a better position safely?

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It sounds like you should invest in that client relationship, leave your current gig, and stay in touch until whatever period of time in your agreement the non-compete clause ends.

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What the Strat 1 said, but also, why do they have such a problem with the larger agency team? I’d raise that with your leadership (assuming you haven’t already)—I get the clients don’t want frameworks and processes, but it’s a little odd to me that they’re going straight to you, and quite honestly you likely aren’t paid enough to manage that much of the relationship.

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Sounds like you need a more experienced Account Manager/team. A skilled account team member would make the client confident enough to reach out to them rather than specific team members. Does your agency have an established account team?

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