What’s your go-to move for impressing your Manager and scoring the extra year-end bonus?

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I always present my manager with a collection of emails from customers praising me for helping them to succeed, thanking me for some particularly sage advice, expressing appreciation for having someone on their side who is not only extremely knowledgeable but also courteous and friendly. None of the others in the department do this. I don't tell them that I do, and apparently the manager does not either. Of course, these testimonials don't "just happen." I have no qualms about asking a few of my favorite customers who had a good year to "do me a solid" by sending me a rave review that I can share with my manager.

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I always present my manager with a collection of emails from customers praising me for helping them to succeed, thanking me for some particularly sage advice, expressing appreciation for having someone on their side who is not only extremely knowledgeable but also courteous and friendly. None of the others in the department do this. I don't tell them that I do, and apparently the manager does not either. Of course, these testimonials don't "just happen.

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