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Been pretty quiet in here lately
Hi All,
I joined Tech Mahindra for 5 days only and didn't find suitable timing for my project and emailed resignation mail to manager and HR. After that HR asked me to resign over portal but at the same time blocked my portal. After requesting many times they didn't unblock my portal and pretended like they want to unblock but there is some issue going on and marked my profile absconded. I have cleared fnf but they are not providing reliving letter but added pf amount also. What to do?
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If you are not comfortable with this, you should talk to your manager. Maybe you can come to an agreement where you don't have to rely so much on scripts. In my opinion they are not necessary all the time.
In my opinion the scripts are necessary because being too informal the client does not feel that we are taking his requirement seriously.
Maybe scripts are strictly necessary in the beginning, but then I don't think it's necessary to have a scripted conversation, I think it depends on each client. Maybe talking to your boss he can understand
Do you personally care about being called a bot? If the script gets the job done and the clients get the help they need is it really so bad?
Nah, have some fun with it; people are just trying to figure out whether they are talking to an actual person. It's actually a bit of a game to them sometimes
People like testing customer service types online; they are just bored and want something to do, don't let it bother you.
Here's a tip from an old pro. If you think you have a way to improve a process in customer service, you are probably right that it would be a good idea, but you can't do it without your supervisor approving it. Otherwise you will just make them mad and they will crack down on you for not following protocol or straying off topic or whatever. So if your boss wants you to avoid putting personality into the job, just do it, the alternative is really awkward because you will be accused of not doing your job.