What tips would you give to someone going into customer service?

What do people recommend for start-up relevant marketing resources/books/personalities/podcasts?
I have a lot of enterprise marketing experience, but making a jump to a startup and want to get up to speed as quickly as possible.

I’ve been approached my by company that one of our large clients (who im currently project managing for) is looking for a consultant of sorts, and if they hire us, I’d be the first person asked to take on this consultant role. This isn’t something my company typically offers and would greatly change the scope of my role. Has anyone ever taken on a role like this? If so, were you able to negotiate a percentage of the consulting fee? Or was it a bump in salary during the project?

I have joined Deloitte usi in july having 3 yrs of exp in java restapi springboot here i am been allocated to salesforce project which i am not willing to work on they have cross trained me on salesforce in one month. Is there any option to get java project or should i switch company

Hi all!
I’m currently on my last year of university, pursing a computer science degree. I have yet to get an internship, or any experience in tech. Any advice on where to start? I would be attending part time in the spring semester and taking night classes so I would like to have something set up for January, let me know what you think. Thank you in advance.

Considering that the end of this year will probably signal the start of a recession, is this a bad time to jump into a new role in Pharma?

Where do tax seniors go as exit opp?

Are there any in-house jobs that focus on strategic thinking, advisory, research, writing/communicating with business teams? Or do they all mostly focus on drafting/reviewing contracts? I’m in big law and yearning for a lifestyle improvement but am concerned with getting bored in-house

Is the PGDM course from UpGrad good for moving forward in the data science domain. ? Please help me as I’m thinking of pursuing something alongside work as I cannot leave my work due to financial condition. I wanna excel forward in this domain. Currently having 2.5 YoE in data science and analytics.

Partners,

My firm is immature in guiding development planning. I have energy to accelerate to the next level of responsibility.

What evidence distinguishes an analyst as ready for the next level?

Got pushed into the manager role after a few of my superiors quit and I’m really struggling to fit into a leadership role. Any tips to help me adapt/grow into this position?

What's the best way to expand my professional expertise while I have downtime? Any online classes you've found helpful?

Transitioning from line of business familiarity (understanding financial statements) to... real(?) Finance (bonds and cap markets and other debt sales) any advice on books or resources to learn really from step 0?

Hi Folks,

Please suggest which company is better to join for 3 years exp tester who is willing to switch to developer profile-
Cavisson Systems or Bravura solutions

Why does everyone hate on Deloitte Oracle practice? Is it actually bad? Was thinking of switching over for the name for future opportunities, but is it even worth it if I’m not getting big comp increase?

Is it worth to take a step back to get more consulting experience for the long run?

Currently S3 in international tax, up for promotion next year but the team is heavily focused on compliance and kinda have to fight for consulting work; got an offer from another B4 as a S1 with $95k base salary(NYC) but the team is mostly doing international consulting, would it be worth it to take the offer if I foresee myself in PA in at least 5 years?

Looking to possibly boomerang back to public somewhere between senior and manager level in the Boston area, likely in the real estate industry. Either advisory or audit. Any interesting opportunities?

I see open positions for technical architect role in Salesforce. Can someone help in understanding what does the role entail? Is it similar to PA role that others mentioned? TIA

What should be a based salary for an office coordinator in financial services?

Hi Friends,

I am in discussion with MNC Service based organization based out of Sweden and wanted to know the salary I can expect. Although they have dropped a hint of around 45000 SEK per month.

I am an Oracle SQL and PL/SQL developer with around 10 years of experience and my CTC in India is around 32 LPA.....

What is the salary of consultant in Capgemini

How much is the shift allowance for US or UK shift????

does ACN increase salary on a yearly basis atleast for inflation ? I have heard they dont. Also if you being brought in at 12 months level will the salary increase for 24 months, 36 months etc ?

Associates, do you want to be copied on emails to service providers/vendors (like CSC, CT, etc)? My thought is you get a billion emails everyday and don’t need more, but maybe I’m wrong?

Any insider knowledge of EY modifying the frequent traveler program policy now that most travel will be reduced?

What is the average salary for a senior business analyst or a product owner at insurance companies?

How is wlb at pepsico?

My offer letter status is "yet to be offered".
It's been more than a month now.
Will I receive offer letter from IBM?

Does anyone here work for ADP. I have an interview with them in a couple days for a SDR role. What are some good questions to ask during an interview

Curious what the base and commission structure is for inside sales and associate director of sales in biotech (also anyone else who wants to share pls put industry). Paid hourly or salary? At the biotech company I work at avg inside sales is $62,632 with a $3500 per quarter cap. Commission structure is % based on sales quota reached vs capped (not a direct % of sales). I’m underpaid at $53000 with $3500 cap per quarter.

A good friend of mine graduated from Parsons this past summer, has degrees in Journalism and French, is a talented photographer and designer (which I feel I have a pretty decent eye for after working at a design-driven branding agency for half a decade). And I’m certain she’d make a fabulous junior AD or content strategist. Unfortunately she, like many in this pandemic, is still without a job. Any advice for her and/or shops/hiring managers/non-traditional job hunt tips to steer her towards?

Looking for perspective: Did money play a role in evaluating whether someone could be your life partner?

My fiancé will NOT stop talking about her ex. After I found out they were texting arguing she justified it by saying it was about the dogs and not them. Even though Her social media is full of his pics. She still sends him $50 a month for dog food, still goes to work right by his place and suspiciously needs keys. I try to bring it up and I get dismantled for being too mean and making “false accusations.” How much more obvious can it be?

I’ve always been a big saver minimum 15% to maxing out my 401k since I graduated college. I’m married to someone who thinks 6% is enough and likes $$$ cars. Other than the cars, they dont really spend money. For the married 🐠, how do you have the conversation with them that what they are doing isn’t enough? I try to guide them and say you want the $$$ cars but the salary you have won’t get there and you’re going to have to find a job that gets them the salary…. Then the fight starts.

Just watched the Polka King on Netflix and feel a little like Jan Lewan's investors. What exactly am I investing in?

Creative ways to respond to customer concerns without sounding scripted?

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Do you feel working in customer support has made you a better customer?

Imagine providing exceptional customer support, going above and beyond and yet the customer/client complained? Yep, those days are the worst.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

When you’re applying for customer service jobs, do you customize the resume objective for each?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

How to stop customer service from ruining your day?

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

Anyone else feel like customers have been super irate lately?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Your most positive customer interaction?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.