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I get paid hourly. Not sure I know anyone working in customer service who gets a salary.
In the company where I work they usually pay a salary, although I have heard that you can earn more per hour.
Earning per hour as a CSR is most typical and honestly, most beneficial. My company, they are hourly. Holidays are 2x their pay rate, overtime is 1.5x their pay rate, etc. Proving an hourly rate plus generous PTO policies for hourly employees tend to create more dependability in my experience with lower call out rates as well.