When you complain about a Marriott stay, do you complain directly to the specific hotel? To corporate Marriott? To your Ambassador, if you have one?

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I usually fill out that survey via email and they reach out to me directly. It’s usually the manager of the hotel. I’ve never had them fight me on extra points or credit or whatever I was asking for so never escalated it above that

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There's a complaint/compliment form on the Marriott website. It'll get routed through the hotel GM

At this time complaining to corporate Marriott should be only if the issue becomes aggravated after first dealing directly w hotel.
I've only gone once beyond the hotel. Corporate (the brand level, actually) resolved the issue to stated policy satisfaction but grudgingly.

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