Which soft skills have you found most crucial as an account manager? I’ve been actively working on my negotiation skills lately, especially when it comes to contract renewals and scope creep with clients. It’s helped, but I still feel like there’s a gap when it comes to managing tricky situations without escalating tension. Some colleagues swear by emotional intelligence, while others say it’s all about time management and clear communication. What’s been the game-changer for you in your role? Are there any specific skills you’ve focused on that made a big difference in handling clients or internal teams?

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For me, a combination of emotional intelligence and clear communication has been the game-changer. Being able to read the room and manage client expectations without escalating tension has been huge. Time management definitely helps too, but having empathy and staying calm in tricky moments is the most important in my book!

Relationship building for sure. Knowing how to connect on what is (or at least seems) like a personal level has really gotten me far. With that is emotional intelligence and communication, too.

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