Working in a customer facing job can bring really low moments. Sometimes, it affects your mood, and you stop talking to people for a day or 2 . Once, a lady called, started talking down on me from the very start just because she was mad at previous agent. She kept saying I should be fired, didn't know how to do my job and was getting paid because of her. I had to end the call and tell her I won’t help with that behavior. It hurt badly and I kept wondering if I should have responded differently.

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It breaks my heart to hear stories like this because I know exactly how you feel the next few days replaying it over and over. One thing that helps me is remembering THEY are the ones with the issue, not you. Anger, fear, and sadness all do really weird things to people. It even turns some into the most unkind individuals. I'd be feeling sorrier for them than for yourself.

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You’re right. Normal people don’t act like this, and I also feel like something is definitely wrong with them. But it still hurts when you’re the one receiving the abuse.

Wow, I’m so sorry you went through that. No one deserves to be spoken to like that, especially when you’re just trying to help. It’s okay to feel hurt; it shows you care. You protected your boundaries, and that’s brave. Next time, maybe ask, “Is now a good time to reset this conversation?” But honestly, I think you did what you had to.

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Sometimes, hanging up is all you can do.

That sounds really tough. Sometimes, no matter how professional we are, people can take out their frustration on us. It’s totally okay to set boundaries when it gets disrespectful. You stood up for yourself, and that’s important. Don’t be too hard on yourself—handling that situation with grace is something to be proud of!

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