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Ping: Krystal is driving me crazy!! ...sent to Krystal 😳
A million years ago, I told all of JWT that I loved them and was so happy we were together. First week on the job.
Not me but email chain where producer bitched a client out on internal email, only for an AE to reply/forward email chain where part of that message was included. Shitshow occurred and producer was let go
Ping: I can't believe she got engaged! I could have sworn she was a lesbian!
Sent to me, when I was newly engaged to my boyfriend of 5 years.
Years ago, different agency, I came into work to find several attempted email recall notifications in my inbox. One of my co-workers had hit "reply to all" with a pithy-yet-eviscerating response to a company-wide email from the President of the company. The recalls failed. Co-worker had his office packed-up by 9:30 in anticipation of being fired. President's Assistant came into his office, told him to unpack his shit, and said, "Don't do that again."
He didn't, and I learned to double-check the "To" and "Cc" fields before hitting send.
Account management 101 (and all other functions) - read, edit, re-read and then read again your email and scroll up and down to see history. Then, QUADRUPLE check recipient names AND last names. Lean back in chair and glance up and down again. Hit Send.
For including/excluding some from chain. ALWAYS just Forward and then manually add back in only those you want included. Follow steps above. Hit Send.
No, it's not. I regularly share client emails with team or if they're on it but I want to say something to them only internally I need to take clients off chain. And you can accidentally miss deleting a client, so best to forward instead and start recipient list anew.
Way to miss the point of the story, GroupM.
In my old job, I was sending a call invite to a bunch of people on the agency and client side. From the client's side people, I accidentally invited the wrong Robert. He was from a competing company in a super competitive industry, and neither of the companies knew we worked with their competitor. I was shitting my pants (not literally), told my boss about it, but we managed to glaze over that fairly easily. I check who I email much more diligently these days!
Excluding some people from a reply is shady af
And team knows not to respond all as they're the worst at remembering to take client off. Various gaffes later, they've voluntarily agreed it's best only I respond as the one who has the patience to follow steps above:) Anyway, off topic...
AAD, yeah, I was thinking about internal stuff.
Even then, there are many legitimate business reasons for including/excluding people from chains, getting info shared effectively, managing who gets what info, getting shit done with only those who are relevant and so on, it's highly subjective to specific situation and an entirely separate topic.
S1, what lesbians can't get engaged?
@GroupM think it's fanatic when anyone gets engaged regardless of sexual orientation. But I thought it was extremely inappropriate for that person to question/ make my sexual orientation a topic of conversation at work.