Account Management

Transitioning from a hands-on AM role to a purely client-facing position has been a huge adjustment. I used to be directly involved in deliverables but now everything goes through other teams, and I’m… more

Lately, the workload has been brutal, and it’s starting to affect my mental health. I’m managing 12 accounts, constantly putting out fires, and I feel like I’m always behind. Last week, I had three ba… more

What’s an outdated workplace trend that you still see at your office? Mine has to be people thinking it’s a flex to still be at the office/working at 7 PM.

Just had my comp conversation with my manager and got a whopping 3% bump. Is it just my company giving these minuscule raises or is it across the board? I don’t really want to jump ship, but these 3% … more

As account managers, is there ever really any need to go into the office? Of course I work with different teams depending on my clients needs, but at the end of the day, the majority of my needs are w… more

I'm looking to get into Account freelance and I'd love to connect with someone who has experience in this to learn more of what I should expect. If you're open to chatting, drop a message … more

I have my goal setting conversation coming up soon. As account managers, what are some of your goals for the year? If you can’t tell, I could use some inspiration.

Fellow women in account management, how do you assert your authority in a male-dominated client meeting? I had a call last week where I was leading the discussion, but the client kept directing questi… more

Has anyone gotten some really fun perks? A client recently hosted a cooking class with a Food Network star and invited me. It was so sweet of them!

I'm starting as an AAE, and it's been hard, to put it mildly. I’m constantly stressed and putting out fires. I have no clue what I’m doing I'm really getting burnt out, and I'm barely in the job.… more

Happy Friday! What’s a win you had this week? Mine was a nice renewal from a somewhat new client.

Does your company push a work-till-you-drop culture? At mine, it’s not officially required, but the unspoken expectation is there—late-night emails, weekend Slack messages, and a constant sense that y… more

I’m so burnt out and I feel like I absolutely biffed a presentation in front of my peers and clients because I didn’t have the mental capacity to fully prepare. I can’t work myself out of the funk and impostor sy… more

Has anyone in here been an account manager for 30+ years? I know at my company they have some wild stories about the ‘80s and ‘90s. Curious if this was just a my company thing or if the whole sector w… more

I’ll admit, I’m a bad flyer. Are there any other bad flyers who have to travel for work? Any tips you can share? Thank you in advance!

I don’t have any federal accounts, but curious if any of you do. How’s it going on that side? I just see everything in the news and am curious!

I am currently seeking employment in a customer service, accounts payable, or accounts receivable role at a Level 3, Lead, Assistant Manageror capacity. I bring strong experience in these areas and am… more

How do you juggle urgent client needs and your personal life without feeling like you’re always on call? I love my job, but lately, the after-hours demands are getting to me. Just last weekend, a clie… more

Currently on vacation and of course I see an urgent request come in from a client. Even with my OOO on I felt the need to respond and give them the time… for a request that really wasn’t urgent and so… more

Just had a rough call where a client threatened to pull their business over something that, in the grand scheme of things, felt pretty minor. I stayed calm, reassured them we’d find a solution, but in… more

I love my role, but sometimes teams expect me to do their jobs for them. Has this happened to anyone else? How do you balance it? Sometimes I want to scream that I’m not the subject matter expert - th… more

I’m eyeing a promotion to Senior Account Manager next quarter, and I’m trying to figure out what will actually move the needle. I’ve consistently hit my sales targets—last quarter alone, I expanded tw… more

Has anyone here transitioned from sales to account management? I made the switch six months ago, and while I don’t miss cold calling, I’m finding the shift in client interaction style challenging. In … more

Would love to hear about everyone’s experience with work travel! Is it ramping up for you? Mine really hasn’t which I’m pretty surprised by.

Does anyone have any recommendations for senior recruiters/ headhunters in NY for account management/operations?

Change my mind: former agency folks make the *worst* clients.

I’m guilty of usually coming here to vent and feel validated from my fellow account managers. To switch things up a bit - what’s your favorite part of being an account manager? I’ve established some r… more

I’ve been an account manager for over five years now, and I’m starting to think about what’s next. I enjoy the relationship-building side of things, but the constant juggling act is wearing me down. P… more

Lately, the workload has been insane, and I can feel it taking a toll on my mental health. I’m managing 12 accounts, constantly putting out fires, and even when I log off, my brain is still running th… more

Pros and cons of working in pharma advertising?

Does your company promote a work-till-you-drop culture? At mine, it feels like the unspoken expectation. I see coworkers sending emails at midnight, and when I actually log off at a reasonable hour, I… more

I don’t find my clients difficult to work with, I find my internal team difficult to work with. I’m chasing them to meet deadlines, constantly. I don’t even fault them because I know how spread thin t… more

Hi Fishbowl 🐠 I’ve recently accepted a new role as an Account Coordinator and was hoping to crowdsource some tips for success. What do you wish you knew when you started working in accounts?

Has anyone been on the client side and switched to account management? Which side did you/are you enjoying more? I’ve never sat on the client side so I’m very curious, for my own future career growth

How much micromanaging is normal at the account sup level?! To a point where I cannot send an email without approval…otherwise I risk getting feedback.