How do you juggle urgent client needs and your personal life without feeling like you’re always on call? I love my job, but lately, the after-hours demands are getting to me. Just last weekend, a client emailed me at 9 PM on a Saturday about a non-urgent issue, and I felt obligated to respond. I know I need to set better boundaries, but when clients expect near-instant replies, it’s tough to push back without feeling like I’m slacking. Have you found any strategies that actually work for setting limits while keeping clients happy?

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If Saturday is your off day then don’t respond

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You said it yourself— set better boundaries!

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People email when they have free time. If your client is catching up on work on a Saturday, it doesn’t automatically mean they expect you to be working too. Unless the message says urgent (and let’s be honest, you’ll get a call), you reply Monday morning.

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You could always send an email to the client letting them know you've received their request and given its non-urgent nature you'll prioritize it first thing Monday morning. This way they know you aren't ignoring them, you've given them a response and acknowledged them, while still maintaining boundaries.

It is the client’s prerogative to log in afterhours(they do get paid significantly more than we are after all) and if they’re upset over not getting a response outside of business hours that’s on them. OP IMO should seek advice from their upper management/client services team and let them know that too much afterhours communication is taking place, otherwise the client will think that this is normal.

I feel like I’m always coming to this Bowl to post about the same thing. It’s hard when it feels like everything is urgent! But setting boundaries is important - I’m trying not to look at my phone after 5 PM. It’s made a difference! As someone once told me, we’re not saving lives.

I understand your dilemma! My remote job did not provide phones so we have to use our personal cell phone (we are able to expense a small amount for cell phone use). I should've realized from day one to get a phone for business - but - it costs more than we can expense and I'm cheap. Needless to say - I tend to answer calls at all hours of the day or let calls go to voice mail which can get full pretty quickly. Good Luck -

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