Do all customer support roles require you to be bilingual?

Also, where do you get chat support roles that do not require phone calls, is this kind of job possible to find?

Can someone please refer me to the Integration and Separation team in Accenture please

Anyone want to be case buddies for the next three weeks? Mostly free in evenings and weekends!

Selling my account to Crafting Cases. It includes Master marketing sizing, analytics academy, and structuring course. You can change the password after if you’d like. I just have no use for it anymore

What is the salary range for application development senior analyst in Accenture.

What kind of companies open to hire on H4 work authorization? Does it include startups?

My agency is shifting to begin doing quick turn organic social production for a few brands and I’m trying to build a team that can support these asks. Ive honestly never worked at an agency that successfully handled this without it feeling chaotic- anyone ever have a successful team with this type of work? Any advice is appreciated!

Anyone heard of Altman Solon? How is it for a data science manager?

New to startup ecosystem. What are some resources, books, podcasts that help you along the way? Are there any communities you interact with regularly on Reddit/discord/meetup?

I received an offer from a boutique litigation firm and a large law firm on the same day! I want to take a little time to consider both. What’s the typical time frame to respond?

What is the infosys bangalore location?

Looking for a solid, not overly complicated proofing platform that internal creative reviews and also client reviews can be executed in. ProoHQ is to robust for our current needs. Pastel is great for web but need it for pdf/brochures, print, digital banners/content, and video would be a plus. Any recos are greatly appreciated!

If I just chill on the bench for long will I still only get fired at the end of the year?

Is a contract's non-compete agreement clause considered void in California?

What is it like working as a full-time graphic designer for a company (not an agency/firm)?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is outbound customer support typically less stressful than inbound?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Managers, how do you help your customer support team avoid burnout?

Are you worried about how quickly AI support is growing?

How have the skills needed for working in customer support changed over the past decade?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When you’re applying for customer service jobs, do you customize the resume objective for each?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

What are your tips for publicly responding to negative reviews?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Ways to destress during work as a customer support agent?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Will the customer support future be led by chatbots or will we still be necessary? lol