I will be having a interview with IONOS for a Technical Customer Service Role, any suggestions on how to prepare outside of the basics? (entry level) Recently transitioned out of education and into tech so no tech experience outside of taking an IT Support course.

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I need a suggestion. For past 2 months am on bench in my current organisation.I want to switch back to Chennai since current company is Bangalore based.Everyone is expecting immediate joiner.no one is accepting the reason If I say am on bench and I can join immediately .Since my notice period is 2 months. , no one is accepting my profile

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Hi BAL has submitted my H1B on 04/24 and yet to receive the receipt number. How soon the attorney will update the receipt number?

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Anyone move from Accenture to Visa? I’m about to. I wasn’t in consulting at Accenture but I’m wondering how the cultures compare in general.

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Additional Posts in Customer Support

Managers, how do you help your customer support team avoid burnout?

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When you’re applying for customer service jobs, do you customize the resume objective for each?

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I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

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Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

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Hiring managers, what do you look for as you’re going through resumes?

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What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

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Will the customer support future be led by chatbots or will we still be necessary? lol

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I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

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Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

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Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

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I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

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Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

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Are you worried about how quickly AI support is growing?

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Tell me a feel-good story from work that will restore my faith in humanity.

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Ways to destress during work as a customer support agent?

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For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

How have the skills needed for working in customer support changed over the past decade?

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What are your tips for publicly responding to negative reviews?

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It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

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Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

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