I will be having a interview with IONOS for a Technical Customer Service Role, any suggestions on how to prepare outside of the basics? (entry level) Recently transitioned out of education and into tech so no tech experience outside of taking an IT Support course.

Will we get salary credited tomorrow? 30th and 31st and weekends

Joined Wipro on 27th October. It's been 15 days, no on from project has reached out to me nor any contact given, what is Wipro doing? Also is Wipro calling people to office?

What’s the practical different between Chief Legal Officer and General Counsel?

Anyone around who I can vent to?

I am A2 in PwC AC Bangalore in Management consulting - I want to shift to US office due to some reasons. Can anyone please elaborate the intercompany transfer / internal rotation process? Like where to apply? what are the requirements?

Hello fishes,
Can anyone from Johnson and Johnson pvt ltd Pune refer me for an opening?

Job/Requisition code - 2206050675W

Please DM or comment below I will ping you in the DM.

anyone else hype about the new macbooks 👀

already pre-ordered

with apple silicon, adobe better get indesign running faster than i’ve ever seen it.

MasterCard as Senior BizOps or Netcracket as Business Analyst ?
Which one should I choose - both CTC are almost same.

My new agency’s healthcare plan only has ONE physician in NYC listed as in-network... is a plan this limited the norm?!

Have you heard of any success story with natural cycle IUI?

Any recommendations for a work desk?
Not looking for something too big or pricey. Easy assembly / disassembly is a plus.
I see foldable desks going for $100. Any foldable standing desks out there?

Hi BAL has submitted my H1B on 04/24 and yet to receive the receipt number. How soon the attorney will update the receipt number?

Anyone move from Accenture to Visa? I’m about to. I wasn’t in consulting at Accenture but I’m wondering how the cultures compare in general.

Could we do a little survey of compensations and hours worked at Tech companies for roles in support function (Finance, HR, Procurement, Operations, ...)?

Please answer with Company, Function, Grade, Hours, Salary... Example:

Visa, Finance Director, 35h, 180k

Best consulting firms to work for in Hartford CT area?

Managers, how do you help your customer support team avoid burnout?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Hiring managers, what do you look for as you’re going through resumes?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Will the customer support future be led by chatbots or will we still be necessary? lol

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Tell me a feel-good story from work that will restore my faith in humanity.

Ways to destress during work as a customer support agent?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

How have the skills needed for working in customer support changed over the past decade?

What are your tips for publicly responding to negative reviews?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.