The company I worked for just shutdown and I got off. I'm really stuck badly and need a job in the call centre field. I'm a very hard worker, very efficient, and have always been exceeding average quality and quantity score in my previous roles. I would really appreciate any postings available. Help please!

Any ladies want to grab coffee at Ebenezers around Cap Hill?

Best thrift store in DC area? Please don't mention the one in Falls Church. It's horrible.

Took my little dude to Target so he could buy a Xmas gift for his sibling. While browsing, he lost his $42 he’d been saving up. Same kid found a wallet packed with cash and credit cards at Disney a couple months back, and gave the wallet to the Disney employees —cuz it was the right thing to do. Today he learned that not everyone shares the same values and not to keep cash in a ziploc😞

Dear Sharks,

I want to shift my career to UI/UX designer as an entry level designer. I have good hands-on experience. I work on Figma.

I have an experience of 2 years. Need help with referral for the same.

Thanks and Regards!

Any referrals for Project manager, scrum master or delivery manager roles? 16 yoe.. (exclude Tcs/Infosys)

EBITDAD was bound to come up sooner or later

How does this Amazon offer look for an L5 non-tech PM role in Seattle? I’m coming in with 2 YOE as a startup PM. No MBA.

$130K base, 20 RSUs, $45K sign on over 2 years ($25/20). 1st year TC $160K.

It was extended before the recent announcement that TCs are going up but I don’t know if I’d be impacted regardless.

Hi All, what is a good salary hike % while moving from one Big 4 company to another in Technology Consulting, 7 years IT experience for a Manager role?
Where can I find average salaries for a role in a particular company?

Has anyone dealt with coming to terms with an emotionally abusive relationship? I struggle to admit this (because more drastic examples come to mind), but my therapist mentioned that things like yelling/throwing things/blocking me from leaving the room are also abusive traits my ex demonstrated. It makes me feel alienated from myself — like “how could I have allowed myself to be treated like that?”. Also feeling ashamed to tell anyone

What are some publications, books, podcasts, online classes etc that can help me prepare for my first year in consulting? Have 5 years of experience in finance and making the jump to consulting.

Any good recos on accountants in NYC? I’d really like one who is responsive to emails/calls, explains things clearly, and helps with freelance things like LLC, quarterly taxes, etc.

What’s the best site to put your condo on rent other than Kijiji & MLS?

Please help. I’ve moved up the ranks pretty quickly at the company I work for to become a Principal SE. My manager thinks the best next step for me is to move into management and leadership and has started pushing me to apply for an engineering manager role. They say that I will be a good fit because of my strong technical background paired with the leadership and people skills I display currently.

I’m torn because I do love being an IC but I’m interested in leadership also. What do I do?

Managers, how do you help your customer support team avoid burnout?

Is outbound customer support typically less stressful than inbound?

How have the skills needed for working in customer support changed over the past decade?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Ways to destress during work as a customer support agent?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Are you worried about how quickly AI support is growing?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

When you’re applying for customer service jobs, do you customize the resume objective for each?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Hiring managers, what do you look for as you’re going through resumes?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What are your tips for publicly responding to negative reviews?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?