We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and handle inquiries with professionalism will be key to your success in this position.

TC Discussion w Recruiter: Show proof of numbers?

Curious if anyone has had to share some sort of evidence, screenshots, documents, etc. backing up their current comps figures.

What is the current attrition rate at Credit Suisse? . Is it a good idea to switch to Credit Suisse at this point of time as in the latest news I heard company is going in too much losses. My domain is IT.

Been at the company for a year - switched teams at my 7th month mark. My annual review is coming up. How do I negotiate for a raise/promo?

Any books/self help materials for someone who is constantly worrying (and waste a lot of unnecessary time)? E.g. No matter if i pass or fail an interview, there is always something to worry about. The worrying/anxiety multiplies when I proceeded further in the interview stages. Now that I signed the offer and is pending background checks, my anxiety is off the roof as it itches closer to my starting date.

Any other integrated agencies working in Agile across the full agency? Trying to understand how this plays out as we roll it out.

Just got the shaft on a regular component to the clients business, how can I handle next steps?

When talking about salary, do you usually say your base or TC?

Folks, has anyone encountered anxiety twitching and how did you deal with it? Apparently there is a term for this when I googled, I get nervous easily in general and started having face twitching from time to time in vid calls, which was so awful even tho I tried my best to hide 😭

I am having 4.5 YOE. Working as full stack developer having current pacakage 13.2 planning to switch now so how much pacakage should i expect and which all companies should I go for.

I am looking to buy my first property soon - preferably new constructions (anything except condos) anywhere in Ontario/Canada. Any suggestions where I can turn to find new construction projects? I understand I need an agent. Until I find a good one, I am looking at the houses myself. Any suggestions where I can get information about new projects happening in the province?

I have been selected as associate software engineer at oracle cgbu division from on campus placement. When does the internship period usually start and also does the company provide a macbook for work.

Hi everyone,
Does the gap of one month will affect job opportunities or interview calls for IT jobs especially in current market scene?

how much package i can expect with total 6 year of experience includes web API development and 2 year of AWS experience on EC2, Fargate etc (certified with AWS developer) and 3 years of Onsite experience

I’ve been in consulting for 6 years and am still struggling to find my tribe. This is lonely and depressing, but also career-limiting, as I have no senior sponsors. I feel like I should give up on consulting.

Heard BCG laid off quite a few people this summer. Is this true?

Hey, I have been tasked with teaching some of my coworkers excel from the very basics to more advanced. Does anyone have recommendations on the skills to teach them about? Thank you all in advance!

First post? Ok I will start. My SPG nights for 2018 dropped from 101 to 91 after the merger.

Managers, how do you help your customer support team avoid burnout?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Are you worried about how quickly AI support is growing?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

What are your tips for publicly responding to negative reviews?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Ways to destress during work as a customer support agent?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Will the customer support future be led by chatbots or will we still be necessary? lol

Tell me a feel-good story from work that will restore my faith in humanity.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.