Anyone have recommendations on company’s that hiring remote customer service agents?

older 🐠... what are some phrases / words / slang you've seen on here or heard in the workplace that you don't understand?

What can I do outside the office to boost my resume and be a substantially more attractive candidate for top consulting firms in ~12 months time. Working in disputes and valuation role but want to go into management consulting next year (post MBA role). I feel like my job isn’t enough because skills aren’t considered as transferable outside this field.

Anyone know of headhunters in publishing or entertainment, or good ones in our world who are savvy in such things?

Paralegals: what’s your least favorite thing about working with attorneys?

Best excuses that you can give to your manager for not coming back to office and continue work from home for some more time?

Hi need 11k likes to DM. Please support 🙏

For referal in Amazon, DM your profile

off-topic:
in office have you seen any girl wear nosepin?

Tips on looking for a remote position in the communications, Public relations, or marketing field? Everything I find seems to be a scam, way underpaid, or a 100% commission based role.

My family/friends ask me for store discounts all the time. It's really uncomfortable to say no, but I have to. Any tips on how to handle these conversations?

Is it hard to get into Salesforce? Big 4 consultant with 10 yoe, mostly in ERP/CRM implementation and program/project management, have Salesforce Admin cert but not much hands on experience due to mostly management exp, looking into Director TPM roles - should I apply? Or should I wait until I somehow gain more hands on SF experience?

My wife and I just had our second child, and we have also been dealing with her cervical cancer diagnosis. It has been a stressful year, to say the least. I want to do something nice for her, but money is tight right now because of the cancer treatment costs, and her being on unpaid leave because of the cancer treatments. What is something low cost I can do that will be a nice “couples thing” so we can de-stress, but also make her feel special?

Newly single 27F and already tired of the dating apps. I saw a group in London called Thursday Dating rents out different bars every week for singles to meet “organically” - does anyone know if there’s something similar in Boston?

Has anyone ever filed an episode of workplace violence after being attacked by a student? What was the process like?

How is KPMG india for Salesforce technology in case of learning, projects and team

Anyone able to see the moon in NJ?

Hey everyone - I could do with some advice. Not sure what I am doing wrong, but I am having a hard time getting interview calls. I am trying to pivot from consulting to the industry and targeting project/program management roles. I have been doing this work for 7+ years now (total YOE 12 years) so certainly have the right skillset. I have tried a couple of referrals too but that didn’t help either. Any advice you guys could provide would be helpful. Thanks!

MTS 1 & 2 salary range
Stack: Salesforce

If anyone can help

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Managers, how do you help your customer support team avoid burnout?

Tell me a feel-good story from work that will restore my faith in humanity.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Ways to destress during work as a customer support agent?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

What are your tips for publicly responding to negative reviews?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Hiring managers, what do you look for as you’re going through resumes?

Are you worried about how quickly AI support is growing?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Will the customer support future be led by chatbots or will we still be necessary? lol

Any suggestions for how to find a fully remote customer support job?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!