Working as a customer support representative has been both rewarding and enlightening. One memorable experience involved assisting a frustrated customer who was having recurring issues with their account access. They had contacted support multiple times before, and by the time they reached me, their patience was understandably thin.
Rather than just focusing on the technical fix, I took the time to genuinely listen to their concerns and frustrations.

Hi fishes
How.much percentage of hike is infosys and TCS offering to retain their employees.?
If anyone has any idea please let me know.

Any good rec’s for mens jewelry companies? Ie gold/silver bracelets and rings?

Hi guys,
Can anyone tell me how is the WLB in Citi these days ?
Is dress code formals Mon -Thursday and casuals on Friday ?
Are they very strict with mandatory 3 days a week WFO ?

Please help on these asap.

I'm a long time prosecutor getting into the ID game and billable hours. Are there any resources out there that can help me get more effective/efficient without spending months/years learning the hard way? Some days I'm at the office 10 hours, took virtually no breaks and yet only bill 7. 🤬

Morgan Stanley or Schwab? Which brokerage should i choose?

Hi Folks. I am a single and planning to move to Seattle. Need some recommendation if 130k is good enough to live comfortably in Seattle.

How is the SAP practice at Bosch limited ?

What are the main factors folks are considering as they make a decision? Solely ranking, money, just curious! Got into two T20 that are very different but see myself at both.

If you get a very uncompetitive offer from a company and you counter, and they decline every element of your counteroffer what does it say about the company in your opinion? Would you still take the opportunity?

You think $10k btc is bottom or it will go lower ?

Hey All,

Just wanted to know what's the highest salary offered to a person in Cognizant who got 5.5+ yrs experience into infrastructure domain (with anyone of the following skills like Linux server admin, DB admin, Middleware admin) ?

Note : Irrespective of his last drawn salary

Thanks in advance.

How long does it take to get a full offer letter? I've been chasing continuously and have turned down other offers in the hopes that I can sign this one. It was supposed to be sent last week apparently but no sign of it yet

Its good to move from Walmart to Gartner with 40% hike. The tech is same.

Been with my current company 5 years now. I run my own team but have a micromanaging boss who likes to create chaos for me. He also exhibits stalker like behavior by looking up my family online (addresses, emails, phone numbers, FB/Twitter accounts, you name it) and driving by my house and commenting on things I was doing during the weekend or after work. I am fed up with it and am starting to apply elsewhere. I don’t think I’ll be able to get the same total comp though. More in comments..

Goodness. Why are sofas so expensive? I’m saving for one but looks like every company outdid each other on pricing not in a good way

Turning 28 and hit $300K NW today. Never formally FIRE’d but want to set out a plan for here onwards. What’s some good material / easy reading to start with?

Hello all,

I'm a PA in the PNW working for a private group staffing ED's in several hospitals. Recently the group has asked the PA's to take on a couple new roles (triaging and rapid track from triage i.e. straightforward ESI 4, 5). With these changes the PA's are considering asking for increased pay in the form of an addition of a COLA (cost of living adjustment) to our normal salary. Was wondering if any other PA's in the ED have these in their contracts and at what rate.

-Thanks

How much are your biweekly paychecks after taxes, insurance, 401k contributions, etc. and how much of each paycheck do you tuck into savings?

Creative ways to respond to customer concerns without sounding scripted?

Are you worried about how quickly AI support is growing?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

When you’re applying for customer service jobs, do you customize the resume objective for each?

How have the skills needed for working in customer support changed over the past decade?

Tell me a feel-good story from work that will restore my faith in humanity.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Hiring managers, what do you look for as you’re going through resumes?