Working as a customer support representative has been both rewarding and enlightening. One memorable experience involved assisting a frustrated customer who was having recurring issues with their account access. They had contacted support multiple times before, and by the time they reached me, their patience was understandably thin.
Rather than just focusing on the technical fix, I took the time to genuinely listen to their concerns and frustrations.

Is 80k a year a good starting pay for a SOC Analyst with no certs, clearance and experience?

Hi Folks,
Anyone working in CWM division is GS India ?
Could you please share the salary ranges for Engineering Associates ?
Current TC : 20+4 ,YOE-4

Thanks

$210k TC in Bay Area (Consulting) or new offer: $220k TC in Austin (FAANG)?

What’s a gift AEs enjoy? 🤷🏻‍♀️

Four words - Invest. In. Amazon. Stock.

110% Return on investment ( 1 year) and still projected to keep growing...

Laughable that banks and traditional 401k give you less than 5

How do you deal with a Midlevel who tells the partner you’ll cover for them, but gives you less than 24 hours notice they’ll be gone without asking if you can cover? I helped out back on July on a deal with they were on vacation, and now every vacation since they keep adding me back on without keeping me appraised of the deal in the interim

This is related to increment/hike.
Promoted to Manager from Senior Consultant 2 in Business Consulting Risk Advisory. Current package is INR 17.5 L fixed with 7.5 years of total work experience. Bonus received is 25%.

Can someone please tell what would be the revised fixed compensation (how much hike can I expect). Also, whether will be promoted to M1 Or M2. Thanks.

Unpopular opinion: as a vet, I can assure animals can be as mean as human beings, they just can't speak up for you to know. And they also have the power to dislike you.

Does anyone here work for the custom or express underwriting department at Liberty Mutual? Wondering how you like it and the differences between the two as far as work life balance goes. Appreciate any insight.

Asking on behalf of one of my friend.
He holds 2 offers:
First - High Radius with 12.7 CTC
Second - Tech M with 12.5 CTC and 1 lakh JB.

YOE - 3.8
Experience in QA

Which one he should choose ?

I’d rather not put a title behind my name, but if I were looking to attract the attention of recruiters on LinkedIn (legal and public accounting) would using “JD” or “Esq.” behind my name help my name pop up in a search?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Will the customer support future be led by chatbots or will we still be necessary? lol

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

What are your tips for publicly responding to negative reviews?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Creative ways to respond to customer concerns without sounding scripted?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is outbound customer support typically less stressful than inbound?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Hiring managers, what do you look for as you’re going through resumes?

Any suggestions for how to find a fully remote customer support job?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Ways to destress during work as a customer support agent?