Hello Customer Support Team,

I am having trouble updating my email preferences. I need to delete the primary and update the secondary. Please assist

Hi Fishes,
Any Idea about Pega Practice at Optum?
Please do reply as I have joining in 4 days ,So honest replies are welcome :)

Can anyone help on Salary Slab for Fujitsu IT service Mgmt role. YOE: 11 years.
Also do they give shift allowances and if yes then how much ?

I don’t have the relieving letter as of now.. it will take some time for my current organisation to release it.. how can i ho forward with the onboarding???

I'm being interviewed for Senior Analyst in hsbc. Can anyone help me with the tax saving options available with HSBC? Like self education, communication, meal vouchers etc.

Currently I have 6.5 years of experience, completed 2 years in current organisation and I got very good hike also (after hike CTC is 24 LPA )
And my manager got changed also but I am frustrated with my new Manager.
should i start preparing for next/better Company like Amazon, Microsoft ?

Hi Fishes

Need referral. It would really help me to land on a good job.

Serving notice period. LWD is 5th September.
Skills : java, mongodb, Kafka, elasticsearch, microservice etc

Thanks in advance.

I have 2YOE in development
Tech stack are Java ,C# , asp .net
Need referrals and
How much i can expect

Can some🐠 here like / comment on my post so I can DM? Thank you!!!

So, I've realised there's a problem with developers, a lot of them are coders, not engineers. And another issue, is that, companies don't really care about their progression as far as I'm aware, so what did you guys do in your own time to transition from being a coder to an engineer?

Safest wallets / exchanges for buying VET and safe moon? 😭

Hi ,

Does anyone have experience with interview in Bosch for Azure Migration role..

Best/most interesting questions to ask admissions reps or current students?

Any Amazon counsel or other FAANG attorneys willing to share how their comp review has worked? I’m really happy with my offer(lower base, really high signing bonus and decent RSUs) and was told their would be yearly comp reviews but wondering how that plays out the first few years...

After an awful solid four weeks, I left work today at 6:30 and am fucking getting my nails did.

I think I’m finally burnt out on agency life. What’s a logical next step? Freelance? In-house? A new career all together?

Salam everyone! Did anyone switch / know anyone who switched from risk consulting to a risk role at a big bank (e.g., Bank of America or Wells)? Any advice on the switch or what Bank you recommend? Additionally, would love any input on any Muslim networks at big banks (if any exist). Thanks so much!

Is outbound customer support typically less stressful than inbound?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Are you worried about how quickly AI support is growing?

Managers, how do you help your customer support team avoid burnout?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

When you’re applying for customer service jobs, do you customize the resume objective for each?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Ways to destress during work as a customer support agent?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Will the customer support future be led by chatbots or will we still be necessary? lol

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What are your tips for publicly responding to negative reviews?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Hiring managers, what do you look for as you’re going through resumes?