Hello,

I have over 10 years of experience working in the IT industry..skilled in Customer Experience, Contact Centers, Software as a Service (SaaS), and CRM/CSM.
Hence all my skills I am still struggling since sept 2023 to find a position to pay me accordingly in countries such as : France, Benelux..

Any tips for positions such as "Head of Support"/ "Customer Support Manager"? I speak fluently French, Spanish, Portuguese, English and other languages ...

What do you think are the new things to learn in data engineering in Azure platform

I'm a PhD student (graduating next year) looking to pursue consulting (ideally at MBB or Big 4). I would love to learn about full-time opportunities in New York starting 2023

I am a mechanical engineer and people think that because I am a "mechanical" engineer like I fix cars. It is part of the career, but it is not the same thing. It happens to others that people confuse your profession, or it's only to me?

Has anyone went from saas to benefit consulting? How was that transition? Was it worth it? I hear in benefits you get a book with recurring revenue.

wisdom on getting promoted to mid-level at the same agency? I’d hate to leave but I’m coming up on 3 years of (real) experience & my agency is known to have CDs come in as seniors so I’m pessimistic

Hi Fishes,

I am thinking to diverting my career towards freelancing in accounting.
For that I have to resign from my current job in Pwc. I am thinking of starting a job as accountant and work as a freelancer as part-time.

Any thoughts or advice?

Hi! I have worked in management roles in tech, mainly in analytics, for approximately 10 years. My TC has fluctuated (currently around 135K CAD), but it seems like it's relatively easy to breach the 100K bar, but hard to breach the 150K bar. I now work at the CBC, but I have worked in the private sector too. What is the most realistic way to move to 200K? 1) Continue moving the ladder to a VP position, 2) Switch to Pre-Sale, 3) Switch to Consulting, 4) Work from a U.S. company from Canada.

Hey sharks,
How to get into freshers data science role as a non-tech professional?

Hi Everyone

My younger brother is in final year BE,
He wants to pursue data science, please suggest any best place to learn n do internship.

Thanks in advance

Any idea on which IT/application course/platform would be better for someone from BA (English) who has no idea on coding to get into IT domain?

Hey y'all, kind of a two part question:
1. I enjoy the people management more than individual contributor stuff. What career paths do you see in our industry for people who are managing support engineering teams?
2. What certifications are valued today? Seems like being a AWS Cloud Practitioner is a good general one, but are there others that stand out?

Can someone explain to me what law clerks are in private practice? I'm based internationally but deal with our NY office a lot, and I can not figure out what the title actually means/where it sits.

Not really an exit opportunity per-say but.. thoughts on leaving to McK? WLB, $, general big picture, and exit opps from there?

I’ve heard that AP/Principal/SM (the level immediately below Partner) is the hardest place to exit. Is this the prevailing wisdom you’ve heard, and why is it so difficult to exit at that level?

Considering going into Finance Technology roles within big4. I have have >3 years background from deloitte doing Tax Technology. Can anyone speak to these finance technology role &/or give referral?
PS left deloitte about a year ago and have done finance related work for <1 year

What are some typical roles that Digital Producers on the agency side would become on client side? Looking for titles that I could research to determine a move out of agency when that time comes.

Wife has a services startup and in addition, has a great idea for a product / app that has the potential to be a B2B hit and B2C as well. Large market, creative idea and not too much competition. Will need sophisticated tech development. Given we are not dev / engg, what advice can you share with regards to getting someone tech hands-on with expertise on board? What are the different ways non tech founders approach this? Any ideas will be very helpful. Looking for a starting point. Thank you.

Hi fishes,

Can anyone let me know..which certification is good in the resume for the business analyst.
Also any idea about the certification cost...
Also can anyone let me know..which tools and what is mandatory skill for BA

Thanks for the suggestion

Happy Pride, all y’all 🌈🐠🐟🌈 out here!

An in house recruiter messaged me and I haven’t heard back after I replied...is it okay if I give them a call?

Looking for referrals for a Technical Sales Executive position that is Remote (USA), possibly in the industrial sector. Last year I made $109k at AT&T so I'm hoping to at least stay in the same ball park but want a change. I have lots of experience selling IT/telecom, but I also have a Mechanical Engineering background so I'm a good fit for a wide range of technical sales. I have been thinking a role in the industrial sector with a longer sales cycle may be a good fit, can travel up to 25%

Hello! I just received my PSM I certificate for scrum master and I need help finding a mentor or a coach. Currently I am looking for new roles and would love any advise or referrals anyone may have in order to further expand my knowledge.

Anyone got offer from uk through third party payroll.?

28 year old with ~125k in cash/brokerage. Have been wanting to begin purchasing rentals but anxious to use a good bit of my liquid savings. Thoughts on biting the bullet vs. investing in stocks. In Houston if that is a factor

Anyone have situational depression? Can’t stop beating myself up over a decision a year ago. Basically missed out on a massive amount of money. I know this seems trite and i never even cared thatt much about money before this year.

So many other good things happened to me this year - got married, got a puppy, moved etc, and yet the one thing i keep returning to is this decision as though i ruined my life. Ironically the only thing ruining my life is my outlook and yet i just can’t stop.

Folks that got a prenup. How and where did you get it? We have spoken to a couple of lawyers and it simply seems to be a back and forth they want to do to rack up billable hours/complicate the issue. My SO and I pretty much know what we want. We are doing it mainly to protect my SOs inheritance. Looking for the simplest way to execute this. TIA for any advice.

Trump just signed an EO banning any new work visas. As someone on a work visa, I am going through Twitter to find more information and I couldn’t believe the amount of hate I am seeing in this country for legal immigrants. As co-workers, do you guys really think that immigrants are stealing your jobs?

Any job openings in your company please refer.
Yoe- 1.3 yrs , tech- Java Spring Boot, serving notice period -30 days left

How much should a home care physical therapist part A be making? In mew York 2 years out of school.

Questions for the brides - did you accompany your fiancé when he went to pick out suiting/tuxes? I’m not sure if I should go with him or not.

Any way to take advantage of the relocation allowance if I'm not going to use anything close to what I'm allocated?

I have the following offers and joining next 3 weeks.

I have an experience of 1.3 years
Current ctc - 8
Tech stack - Data Engineer

quantiphi - 11
apisero - 11
iqvia - 14.5
enquero - 15
KGISL (OPTUM) (CONTRACT) - 13.5

I have interviews with adidas, infoedge and trigent next week. If shortlisted how much should i ask for.

I'm a newbie do help.

Thanks

Top agencies to complete an internship in Detroit area?

Anyone here moved from EY to Accenture? Curious to know how was the shift, pros and cons for each company, any regrets? Waiting for an offer from Accenture but very conflicted on whether I should leave EY. Been there all my career and going to be a big jump.

Do you guys have any tips or when to purchase ticket to south east asia? All tickets I see is hovering around $2000 roundtrip.

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Will the customer support future be led by chatbots or will we still be necessary? lol

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

When you’re applying for customer service jobs, do you customize the resume objective for each?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

How have the skills needed for working in customer support changed over the past decade?

Tell me a feel-good story from work that will restore my faith in humanity.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Managers, how do you help your customer support team avoid burnout?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Ways to destress during work as a customer support agent?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What are your tips for publicly responding to negative reviews?