If I could go back and tell my younger self one thing, it would be this: Customer support isn’t just about fixing bugs; it’s about cross-functional communication. To move up, you have to translate customer pain points into data that the Product and Engineering teams can actually use.
What’s one piece of advice you’d give to someone starting their first support role today?

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Additional Posts in Customer Support

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

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It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

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