If I could go back and tell my younger self one thing, it would be this: Customer support isn’t just about fixing bugs; it’s about cross-functional communication. To move up, you have to translate customer pain points into data that the Product and Engineering teams can actually use.
What’s one piece of advice you’d give to someone starting their first support role today?

What is the range in which Fidelity pay a Programmer with 2 YOE, my current CTC is 8 LPA and I have an offer of 13 LPA in my hand, what is the Max amount I can ask from Fidelity HR?

How to refer someone for a role at JPMC?
Not general refferal, but for a specific role?

Can someone share any openings for JPMC Bangalore related to freshers.
Tech stack is SQL and Tableau. I am a fresher with 10 months of experience in internships and 1 month of full time experience.

Thank you for your help!

I'm ashamed to say this, but I spend most Sunday evenings with a drink thinking about the upcoming week. I sit on my front porch and 1 becomes 2, and so on, until Monday comes later than it should.

I received HR submission email from the barclays yesterday.. how Soon can I expect the HR discussion and then offer letter rollout

A colleague got offered a role at Walgreens for $94k as a fresh grad. Was this just a total rip off from Walgreens or is this actually average base salary for Walgreens as a fresh grad?

Anyone have tips on writing a cover letter without referring to anything in the resume?

Could you please anyone let me know which interview questions asked in Infosys interview for Oracle SQl & Power BI technology ?

Haha why is it called bench “blues”? I’m the happiest man alive on the bench. I do the bare minimum

Are there any recommended paid interview prep services that focus on non-technical roles like business operations or GtM strategy & operations? Which ones?

I need help. I'm dealing with multiple losses in the same week and having a hard time... I took some time off from work but I have no motivation to do anything. I don't want to go back to work and don't care about my work right now. I want to quit but I don't want to make a rash decision but need a long break. It's also not fair to my team that I can't give it my 100%. What can I do?

Will Jio counter offer if I have another offer with higher CTC?
Thanks in advance !

Hey guys,
I’m looking to see if there are any sysadmins here that would be willing to be my mentor?

Hey everyone,
I have a BSc degree from a semi-target university in the United Kingdom, and I currently have around 2 years of strategy consultancy experience at a Big 4 in one of Africa's most competitive economies. I'm looking to step into consulting in Dubai/ Abu Dhabi (MBB, Tier 2, boutiques, etc.).
Any referrals?
Thanks

take job with long commute or stay at b4?

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

What are your tips for publicly responding to negative reviews?

Is outbound customer support typically less stressful than inbound?

Tell me a feel-good story from work that will restore my faith in humanity.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Hiring managers, what do you look for as you’re going through resumes?

Managers, how do you help your customer support team avoid burnout?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Ways to destress during work as a customer support agent?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Will the customer support future be led by chatbots or will we still be necessary? lol

Are you worried about how quickly AI support is growing?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.