I'm the head of customer support for a small online retail company (They call me the head, but I'm literally the only one). I could really use some advice. I'm in charge of all of the company's emails, calls, chargebacks, shipment errors, and returns. I was told it was going to be less than 20hrs a week, but I work an avg of 40hrs a week. I'm getting paid 24k a year. This is my first Customer Service job, so I have no idea what the pay should be for this type of job. Am I being underpaid?

Anyone familiar with Ambassadors at BCG? I’m curious if you can switch offices after returning post MBA

Hows the data analytics project in wipro for IDeas apps and data europe region? Any business analyst over here?pls comment

How is everyone getting Fall/ Spring/ summer internships? Are you all applying on the company website/ LinkedIn page. Networking to recruiters? Through college career center. I've been applying and not getting anything? Any tips or advice?

As a (class of 2020) second year whose several classmates from different groups are already thinking about leaving/going to other firms, should I explore other options too? Don’t know if they’re being dramatic about how bad it is or if I’m just drinking the koolaid in my group?

Any Fishes in Bay Area? M here

Anyone wanna FaceTime ?

Has anyone went for offer letter revision in mindtree recently? I have offer of 12 lpa. Got the offer of 15 lpa from another company. How much I ask from them? What are the chances of getting it revised

ADHD in financial management. Curse or blessing when you do about a million things in a day for your clients and staff? Always suspected I had it. Never diagnosed.

Is FAAS under assurance or advisory under EY. What the difference between FAAS and Start&Transactions. New at the firm so trying to learn the differences

Hi All,

I am currently working on Mulesoft in TCS, received an offer from conneqtcorp (conneqt digital) as a sr digital engineer with ctc 22lpa including 2.2 lpa as variable, I didn't find any review about this company. Please share your review if you know about this company. Also let me know if any open position for mulesoft with your organization

Total exp : 11
Mulesoft exp : 4

Anyone who’s started on their essays - how have you gone about brainstorming, especially for the more personal essay prompts? E.g., what matters most to you and why, when do you feel most alive, etc.

Anyone has a good rec for improving SC in a really short time. Test in 2 weeks and still not getting half my SC questions right. CR and RC are at about 80% accuracy.

Any tips or feedback on being a newbie at Google? Starting an ABP position within the next few weeks.

Hello,

Can anyone please tell me about the deputy manager band 2 profile in icici bank..
What kind of work it has??
Do we get team or individually have to do sales??

Manager: “Do that this way”. Manager one month later: “Why did we do it this way? Doesn’t make sense. Fix”

Managers, how do you help your customer support team avoid burnout?

Ways to destress during work as a customer support agent?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is outbound customer support typically less stressful than inbound?

Will the customer support future be led by chatbots or will we still be necessary? lol

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

How have the skills needed for working in customer support changed over the past decade?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

When you’re applying for customer service jobs, do you customize the resume objective for each?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What are your tips for publicly responding to negative reviews?

Tell me a feel-good story from work that will restore my faith in humanity.

Any suggestions for how to find a fully remote customer support job?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??