I’m Abiodun Idris Aderonmu, a dedicated Customer Support Representative known for turning every interaction into a positive customer experience. With a strong background in handling inquiries, resolving issues efficiently, and communicating with clarity and empathy, I bring a human touch to every support ticket. My focus is simple: to listen, solve problems, and leave customers feeling confident and cared for.

Is there anything that we can do at the individual level to help improve the public perception of our profession?

Anyone else at CyberArk Impact this week? Anything exciting going on?

If you know of anyone in Amsterdam looking for an Sr/CD Art Director, hit me up.
I'm in US at the moment but I wouldn't need a visa to work there.
Got experience, awards and press
Cheers

I am tagged to resources pool in Coforge from last 2 months i.e. I am in bench.
Any idea what's the notice period on bench?

PwC Townhall - too long didn't watch, what's the cliff notes ?

Trying to find a video example of where a person stays in the same place in the frame but a new scene is revealed by a wipe or mask. So it’s the same person but their wardrobe and set will change around them. TIA

Hi! Wanted to tell you about @smarterinasec, an Instagram I recently started. Every day, I do a deep dive on one topic + provide content recs on that topic to read, watch, & listen.

What’s the best grocery delivery service in the city? TIA

This is a recent incident happened to me, was interviewed for tcs, salary discussion happened on 12th March and was told to wait for final approval and was told that offer letter would be rolled out in 2 weeks. Hr did not negotiate on the CTC either. After waiting for a month i tried reaching HR they did not respond. After multiple emails they simply say that they cannot move forward due to high deviations. Guys is this normal in TCS that even after final CTC discussions ,candidates get rejectd.

Typical salary band for Consultant level for Risk & Advisory in HCOL? Got an offer for 90k + 10k signing so trying to see if this is high or just standard. 2 YOE, they mentioned promotion to SC in 6-8 months.

I got an offer from Natwest. My current company is accenture and they are offering me to promote as an assoc manager if i take my resignation back. Shall i consider it? What whould i prefer Nat west or promotion in Accenture. How much hike accenture gives while promoting? Any inputs?

Joined Ericsson a year ago. Learned new things but not enough. Thinking of leaving it and join some other org. What do you think? I wanted some on-site opportunities but so far nothing.
I know the raise will be in between 5-10%. But the part I missed the most is learning. I can use their portal but that is all theory and can’t do much if they don’t provide the time for it .
Let me know in comments.

I was just laid off from a fintech startup after 4.5 months as their first ever IP attorney. Anyone have any leads on other IP roles. I’m soft IP/marketing focused but also have patent experience.

Have a really good relationship with current company, but got an amazing offer and very likely gonna leave (signed the offer, waiting for all the background checks to come back). How do you tell your boss you are leaving the company (if boss is not a dick lol) and not ruin relationship?

I was laid off this month from a US-based company where I've been a reporter for the past 3 years or so... I live in Europe. I wonder if I'm likely to have luck with other remote-friendly US companies. Or are we already past that?

Any 🐠 here who have left ClearView? How is life? would you have done anything differently at ClearView to set yourself up for a great exit?

Which techstack according to you is being paid the highest package with same level of experience😇😇😇😇?
Highly appreciate mentioning the yoe, the techstack and the package offered🥰🥰🥰🥰

Managers, how do you help your customer support team avoid burnout?

Tell me a feel-good story from work that will restore my faith in humanity.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Ways to destress during work as a customer support agent?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

What are your tips for publicly responding to negative reviews?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Hiring managers, what do you look for as you’re going through resumes?

Are you worried about how quickly AI support is growing?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Will the customer support future be led by chatbots or will we still be necessary? lol

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Any suggestions for how to find a fully remote customer support job?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!