I’m a customer support professional with experience in SaaS, technical support, and customer relations. I thrive in fast-paced environments, solving complex issues, and ensuring seamless user experiences.

I’m currently looking for remote opportunities where I can leverage my skills in customer support, troubleshooting, and QA testing to help businesses deliver outstanding customer experiences.

If you know of any opportunities or are looking for someone with my expertise, I’d love to connect!

Any IPS Advisory folks out here ?

currently tossing up between staying at a global company (who is in the process of some positive changes) with an amazing manager who supports my career and flexible working … however comes with the inherit issues that come with a long standing global company

compared with a role at a smaller mga, higher salary (around 30%) more , more visibility career wise and some great employee benefits , management seem to be supportive and low staff turnover

which would you choose here

Hi, can anyone refer me in BCG ? I have the job id ready. Please help.

Any other 🐠 enjoying this HOT mess at JFK Skyclub? Is there some sort of bake sale on diamonds I missed?

In the beginning of my career I absconded 1 company who had 3 years bond and I worked there for 5 months. My pf account is created for that company and it has been closed with reason cessation (short service). After that I worked in 1 company for 6 years and since January I'm working in TCS. Should I mention my first company experience. So far I'm not mentioning it anywhere.
Please help me out with this
Requesting you to like the post even if ur not able to help so that it reaches to more poeple

Looking to learn coding. Any thoughts on learning code through a website like Udemy, CodeAcadeny, etc.?

What website can you use to play simple games over zoom (Chinese checkers, chess, checkers)?

“The shaft is not always welcome, but but hole always is.”

“Those glasses don’t make you look younger, they make you look older—but slightly more cool.”

🥺

I made a couple errors at a new job. An important document to be distributed had wrong information on it, which was proofread by 2 other people. Then a couple of typos in emails, the person micromanaging me told me to send out but I didn’t fix the errors. Failed to meet a deadline but completed 95%. I was written up over all this last week, fired this week. There’s a lot more to this but I think it’s because the DM doesn’t like me.

Is there any good reason to take a 10+ minute call in a bathroom stall at work? Noticing people doing this as RTO ramps up and I really don’t understand why you wouldn’t go outside or at least in your car.

Any LEK fish willing to briefly connect on your experiences, etc.? Interested in exploring an opportunity

What's up with risk declaration?

I'm working as an Assoc Consultant at KGS Advisory (tech). Are employees allowed to invest in all mutual funds (except those on REL)?
What are the restrictions for people who are not auditing?

Is there a legal or corporate law team in KPMG or other big 4s where they hire LLBs or Company secretaries? KPMG Deloitte EY PwC KGS

Iam having 4.6 years of experience. Initial 3 yrs as .Net full stack dev & remaining as power apps dev.
What should be the CTC as per the market standards

What is the probation period in intuit for lateral joinees??

Hi Fishes,

Sent documents after I got a select mail from HR on last Thursday. When can I expect offer letter?. Verbally HR confirmed that joining date will be in last week of Dec . Is it fingers crossed for me? or will I get the offer for sure? Much needed for me now at this point of time. Any insights from previous experience would help me stay sharp

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

Ways to destress during work as a customer support agent?

Managers, how do you help your customer support team avoid burnout?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Will the customer support future be led by chatbots or will we still be necessary? lol

Hiring managers, what do you look for as you’re going through resumes?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Is outbound customer support typically less stressful than inbound?

How have the skills needed for working in customer support changed over the past decade?

What are your tips for publicly responding to negative reviews?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Any suggestions for how to find a fully remote customer support job?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??