I’m a customer support professional with experience in SaaS, technical support, and customer relations. I thrive in fast-paced environments, solving complex issues, and ensuring seamless user experiences.

I’m currently looking for remote opportunities where I can leverage my skills in customer support, troubleshooting, and QA testing to help businesses deliver outstanding customer experiences.

If you know of any opportunities or are looking for someone with my expertise, I’d love to connect!

Hi! I'm technically an AD but have found myself working in so many production roles as my work and really digging it all. I would love to talk to someone about all this production. Anyone down to chat about the production life?

Hey fishes, Has any one bought extra holidays using Flex EY? Is there any benefit (cost wise) in buying extra days through Flex EY vs. taking unpaid Leaves?

Cheers!

What's the most amount of background checks done on you in a 3 month period. I'm working on 5 so far.

Anyone else having one of those days where you just can’t seem to do anything right? I’m dropping balls left and right here

McK 🐠 can you work in PEPI practice in any office? Anyone in PEPI in the Midwest offices willing to chat? I’m currently in a T2 firm PE practice.

Is someone here stuck on the job title because of the GC processing? I am just so frustrated… it’s making me mentally exhausted since I’ve been working as a Senior for 5 years already. My PERM is still in process and planned to be filed next year.

Any contract specialists with experience with rebates looking for a fully remote job paying up to 150k base salary. Please reach out.

Looking for a job in sales on the more “farming” side of things. I would love a remote job for the flexibility as my fiancé is in NP school and it would open a lot more doors if we had the opportunity to move around. Open for ideas. Looking for somewhere 90-105k OTE

Does Salesforce trailhead superbadges helps answering scenario based questions ?

It’s so fucking hard to make friends in SF.

SWE at Google with McK BA offer hoping for PE. I have five years of experience at multiple FAANGs but am hoping to break into PE after a two year stint at McKinsey. Would reasonable funds take me seriously given my seniority?

What’s the quant cutoff for M7? Scoring Q49 / Q50 but want to know if Q49 as a consultant is OK or good enough.

What are the Designation level at HSBC GSC for Hyderabad location. What is the band for Assistant Manager

Today I lost out on a house because my offer of $90k over the list price was beat out by another bid. Everyone else having an equally crappy Monday?

Anybody get a hair transplant in nyc and could recommend their doctor? Also would you recommend the procedure and going through the process (i.e., FUE vs FUT vs Bald)?

Also what was the recovery like? Nervous to look even worse as it grows back coming into the office. How much PTO did you take?

Asking for a friend ofc!

1099 or w-2 ? I have been given the option though the company prefers w-2. It’s a day rate booking couple of months or more (no end date). I already have 1099 from similar company this year and am leaning towards 1099, but I don’t want to be difficult. I do take home office deduction and they are not supplying any equipment. Suggestions?

What is everyone’s percent salary increase this year? (No new jobs included, please).

Creative ways to respond to customer concerns without sounding scripted?

Is outbound customer support typically less stressful than inbound?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

How have the skills needed for working in customer support changed over the past decade?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

Tell me a feel-good story from work that will restore my faith in humanity.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Are you worried about how quickly AI support is growing?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Hiring managers, what do you look for as you’re going through resumes?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

What are your tips for publicly responding to negative reviews?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?