A quick question guys: In a service based organisation the resources i,e engineers are billed for 8/9 hours a day so why do I see lot of service based org engineers complaining about extra hours? Are they not getting paid for those extra hours? What is the issue here! If those extra hours are not getting billed why do employers make their employees work those extra hours? Can someone please shed some light on this?

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It is also coz there is a difference in the number of people actually working and the number projected to the client. It often happens that the management says to the client that x number of people would be working on a certain project while the actual number would be x-4. Rest would be busy with some other project where it is the same case. So people basically get allocated for a different project and work on something different altogether.
This cycle goes on and on.

PS: This is not always the case. But it is one of the reasons why people have to extend their working hours.

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Cause you will be working for clients.. And service based companies wanna show to the clients that they are going above and beyond to help them so that the clients don't move on to another vendor. So even though you charge in the service based company for 9 hrs, you are allowed the charge client for 8 hrs but in reality you work for 10 hrs or more. 😂

And no!.. No extra pay for overtime.. That's a fairytale.

Company bills their clients on hourly basis but employees aren't paid on hourly basis. Employees are paid based the package which would discussed before joining and that has nothing to do with client billing.

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