Any recommended courses or books on customer care/cust success analytics or marketing analytics in general?

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Posting as :
works at
You are currently posting as works at

That’s a fairly broad field - a particular domain ?

Something around customer success or call centre operations analytics?

Customer success and call centers are different fields. Are you interested in both, or are you considering them to be the same thing?

Considering both

I like

Never lose a Customer Again by Joey Coleman.

And Digitizing the Customer Journey
By stephen J. Wright.

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