Going on 1.5 yoe and still learning how to organize and deliver customer-centric features at a bank. I’m feeling overwhelmed and eternally behind when it comes to scoping intent and managing timelines. In fact, I have not gotten a timeline together yet because I am still determining features required. I am having trouble detecting features required because I do not know customer preferences, and I don’t know customer preferences because I have only industry data. Does PM always few so chaotic?

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It can be tough to get the hang of when you first start. You're still really early in your career so I think it's important not to be too hard on yourself.

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Learn as you go and keep growing into your role. Have you talked to your manager about this? Maybe your manager can partner/pair you up with experienced co-worker who is in similar role?

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On the other hand, after 1.5 years experience and still feeling like this, I'm given the impression you have poor or non existent product leadership guiding you and showing you the ropes.

To really learn from the beginning, work in a team (or new company) where you can learn and be mentored under a senior or head of.

My advice then is, as long as you are not contractually tied in, probably time to move to a place that can foster learning and growth to take advantage of your best potential.

I’m a PM in a AI innovation lab. I’ll tell you one thing you its a very unique situation and other PM’s may not relate.

Couple of things, you need to understand what’s top of mind for your division and leadership for this fiscal year & quarter. Prioritization frameworks won’t work if you don’t have a North Star to recalibrate against. So is that growing your lending book by 10% or implementing faster offers. Then you can work back and always refer to how whatever you’re prioritizing ties back to that.

I’ll also say reach out to communities and your manager. It may be chaotic, but as the PM your role is to bring clarity, focus them on the goal and make your teams life easier.

You can also use certain software to help Asana, Jira, Mural/Miro, Airtable and more. All the best

Are you talking to your customers? Can you? Think first of MVP, some organizations confuse this with Most Valuable… but it’s Minimally Viable.

It’s nice to explore more and more things you can do to build out a vision of a product, but you always have to work back and distill it into incremental MVP deliverables that bring business value to both your company and your customer.

If your not talking to your R&D team to understand estimates and sizes of features, you should do that too. To understand timeline, you need to understand your r&d teams velocity or how fast they can deliver a certain sized feature.

I always make my r&d team estimate in 3s.
Is this going to take 1/2/3 days/weeks/months/quarters/years

You can get better at this using statistics overtime, but this as a basic start can help you a lot.

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