Got a call transferred to me with the notes:
“Customer wants to speak to someone who can speak English. Customer complaaining about my accent.”
And honestly that never sits right with me.
Like, the rep probably was speaking English, just not in the exact accent the customer wanted.

It’s wild how some people will dismiss someone’s entire effort and skill just because they don’t sound like them.

Anyone else get these kinds of “requests” that make you cringe a little?

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If I get that, I INSIST they speak the Queen's English (well, King's English now), and will purposely not understand their "americanisms". "I'm sorry, I'm having trouble understanding you. Can we please try again, in English?"

funny

That’s one way to flip it back on them😂

“Yeah, it’s awful—an accent doesn’t mean someone isn’t speaking English. Some customers just confuse ‘different’ with ‘wrong.’”

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Yes! So true. Different isn’t wrong,it just takes a little willingness to actually listen

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"Evaluation In Progress" what is this mean in TCS. Got mail to upload the documents and current status "Evaluation In Progress". Other side I see Intervew Process as " Prepare Better Learn more about the..." see the screen shot.

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likeuplifting

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