Has anyone else felt like you’re being held responsible for things way outside your control? I had a customer yell at me yesterday because the cake they ordered wasn't "as good as they'd expected" and were annoyed that the picture on our menu was misleading. I comped the dessert for them and gave them my best treatment, but was still met with so much hostility. Has this happened to you?

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Oh, all the time! Somehow, I become the face of every “menu photo expectation” gone wrong. I just smile, apologize, and pretend I baked the cake myself. It’s either that or cry into the dishwasher later.

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Oh, are you kidding? Passing the buck is my manager‘s favorite hobby. Anything that goes wrong or upsets a customer Is someone else’s fault.

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I have definitely been in this situation. I talked to my boss about it because it made me feel really bad. I am really sorry that happened to you, I know that is not a good feeling.

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