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Oh, all the time! Somehow, I become the face of every “menu photo expectation” gone wrong. I just smile, apologize, and pretend I baked the cake myself. It’s either that or cry into the dishwasher later.
Oh, are you kidding? Passing the buck is my manager‘s favorite hobby. Anything that goes wrong or upsets a customer Is someone else’s fault.
I have definitely been in this situation. I talked to my boss about it because it made me feel really bad. I am really sorry that happened to you, I know that is not a good feeling.