Have ambassador status but never get upgraded at a Ritz. What am I doing wrong? I thought part of ambassador is they have to upgrade you to the highest available room or am I totally off base? Just pushed hard to get ambassador and seeing zero return atm.

likefunny
Posting as :
works at
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Key word is “available”. Hotels are overbooked nowadays.

smartlike

People on my team with lower status levels and staying same time frames are repeatedly getting upgrades when I don’t. So there was availability somewhere

Ritz was never fully integrated into the Marriott rewards program (unlike St. Regis with Starwood). I have, on occasion, been able to get an upgrade at the Ritz but my Ambassador had to email the hotel manager directly….been a couple years…they might not even do that anymore

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Yeah I’ve had amazing stays at St Regis (including when I haven’t been upgraded). Blown away by service, quality and honestly walked away every time from one of their hotels like ‘this is incredible’. Every time I’m in a Ritz, it’s just a bit ugh. Like yes it’s nice compared to a holiday inn etc, but really struggle to see the hype (other than for business travel it’s a way to optimise earning as many points as possible).

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Ambassador program has been a joke since legacy SPG went away.

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^ this

Ritz has gone downhill post merger and for sure overhyped

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