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Utilization.
Same as any prof services group - revenue and profit at the highest level, then the things that drive that - utilization, bill rate, margin, then the more qualitative measures - number of clients, revenue per client, client sat/feedback scores, employee engagement scores, etc.
Thank you
Does revenue have a higher weight-age than CSAT? Ideally Salesforce folks pls respond
My bonus is measured against revenue & profit. CSAT and client feedback are super important, but don't directly impact my compensation. But, I'm in engineering, not client management / client success, so you might see variations there.
Do you also have a view on average day rates $$
How about the metrics for the newly formed Customer Transformation Advisor role in SalesForce. I understand it sits in professional services org but does not carry sales quota. Is that accurate ?