Hi, I’m a Clinical Case Coordinator. At interview I was told I may occasionally be on call, with no details. I’ve now been told I must do one full week on call each month (8am–8am Monday), phone-based, with no extra pay. I earn £42k and am the only non-manager on the rota. I already work 8–5 Mon–Fri. I have an appraisal soon — how do I ask for a review and fair compensation?

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Lead with how you enjoy supporting the team and how you’ve been covering the whole week on call in addition to your regular hours. Then ask to discuss compensation that reflects the responsibility. Good to do some research and see what that is, but understand it can be tricky.

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Being on call for a full week significantly limits rest time and personal commitments, and it effectively extends working hours beyond contracted role

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