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Talk to my insured. Have a connection and listen to their needs. Insurance cannot be fully automated, people want to talk to people.
Complete work that isn't loaded with errors or dumb mistakes.
Establish customer rapport, retain client relationships, and trust.
Have a real conversation with a member. Build a connection and confidence.
Take a client/broker out to lunch, dinner, drinks, a game, a concert...
Lead, guide and motivate a team to achieve the goal.