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The person that said don’t be the hero, and always be the dependable one is correct, if they’re calling out, are there any consequences? even if you’re fully staffed, you should always be looking into upgrade your staff, always hire, always ! even if you have a set crew. Remember you’re the boss you can make it easy on yourself or hard on yourself but bottom line CYA.(cover your.a**). You do have to do protocol and asked him why they’re calling out, there could be a good reason, and you can help them, but don’t let them take kindness for weakness. there’s a lot more to the subject, but, don’t always be the one to save the “company”.
You have to learn to say no for the sake of your own sanity. Always being expected to drop everything and cover for unreliable coworkers is exhausting. I do it now and then because the extra money is nice, but I've got no problem saying no if I don't feel like it.
Stop being the hero. If management rewards flakiness by leaning on you, that’s their problem. Say no, and let the shift burn if it has to.
There is nothing wrong with setting boundaries. It's great to be a team player sometimes, but you shouldn't be sacrificing yourself for it. I would absolutely be saying no unless I needed/wanted the extra hours.
Just start saying no. Management won't do anything until it's starting to affect THEM, and you jumping in to rescue just means that person will get away with it longer. If you like the hours, cool keep stepping up! But if you're at your wit's end, set those boundaries.
Management is often on salary for a reason; they need to figure out how to recruit quality and cut the dead weight.
Are you being recognized?
Does management have your back?
Are you being compensated?
I reward my staff for stepping up;
Cash Bonuses for stepping up; including perfect attendance, recognized by customers, willing to train others,
I also reward with accolades in their personnel file so they get a larger annual salary boost. I give out gift cards too.
As a GM, my success is directly connected to the success of my team.
Also, co-workers should strait-up put bad behaviors “on-blast;”
If you wait on management, it’s probably TOO-LATE already.
Just stop being the one to always step up. I’ve had to learn that the hard way. If you keep letting it happen then it’s going to mess with your mental health